Amanda Webster
Oklahoma City,OK
Summary
Dynamic customer service professional with a proven track record at Dunkin' Donuts, excelling in complaint resolution and relationship building. Adept at active listening and critical thinking, I consistently exceeded customer expectations while maintaining a clean and organized workspace, ensuring high levels of customer satisfaction in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Kingz Barbeque
09.2025 - 11.2025
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Assisted customers with inquiries and resolved issues through effective communication.
- Learned company policies and procedures to provide accurate information to clients.
Customer Service Cashier
Dunkin' Donuts
10.2024 - 09.2025
- Collaborated with team members to provide exceptional service during peak hours.
- Adapted to changing priorities and managed time effectively in fast-paced environment.
- Maintained accurate cash drawer and balanced daily sales reports.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Food Service Worker
Cheba Hut Toasted Subs
02.2025 - 07.2025
- Prepared and assembled food items according to standardized recipes and customer specifications.
- Maintained cleanliness and organization of food preparation areas, ensuring compliance with health regulations.
- Operated kitchen equipment efficiently, following safety protocols to minimize hazards.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Provided excellent customer service by taking orders accurately and addressing customer inquiries promptly.
- Collaborated with team members to optimize workflow during peak service hours, enhancing efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
GED -
Elk City High School
Elk City, OK05-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Team development
Timeline
Customer Service Representative
Kingz Barbeque
09.2025 - 11.2025
Food Service Worker
Cheba Hut Toasted Subs
02.2025 - 07.2025
Customer Service Cashier
Dunkin' Donuts
10.2024 - 09.2025
GED -
Elk City High School