Kathryne McLaughlin
Marshfield,MA
Summary
Accomplished in the role of Flow Operations Manager at Brigham and Women's Hospital. Proven track record of success in patient prioritization and interdepartmental coordination. Significantly improved emergency department throughput through fostering team collaboration and adaptability. Expertise in crisis management and effective leadership vital in enhancing patient care standards.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Flow Operations Manager, Emergency Department
Brigham and Women's Hospital
08.2023 - Current
- Coordinate and expedite throughput activity on behalf of patients in the emergency department.
- Posses final accountability and authority regarding patient flow, reacts to immediate operational needs pf the department.
- Supervises and directs other members of the Emergency Department interdisciplinary team, assists in coordination and advancement of care throughout the patient experience.
- Evaluate capacity of services and is accountable for facilitating appropriate response to volume demands.
- Participates in scheduling and approving requests from clinical staff, performs evaluations of staff under the direction of the nurse director.
Emergency Room Registered Nurse
South Shore Health System
02.2001 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
- Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
- Participated in quality improvement initiatives within the emergency department, contributing ideas for process enhancements based on clinical experiences and patient feedback.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Administrative Nursing Supervisor
Saint Elizabeth's Medical Center
08.2020 - 01.2024
- Assessed patient care requirements on each unit by making rounds in all clinical areas of the hospital.
- Improved patient flow processes to reduce wait times while maintaining high-quality care standards across the entire hospital and within the healthcare system.
- Coordinated disaster response efforts during emergency situations, demonstrating strong crisis management skills and decisive leadership abilities under pressure.
- Anticipated potential problems that may occur on shift and set shift priorities accordingly.
- Championed a culture of accountability within the nursing team, promoting transparent reporting mechanisms for errors or concerns.
- Coordinated staffing resources during times of high volume and high patient acuity, or census fluctuations to maintain optimal nurse-to-patient ratios.
Nurse Manager Hematology/Oncology/Medical Surgical
Saint Elizabeth's Medical Center
01.2022 - 08.2023
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Managed [Number] nurses and nursing activities in [Number]-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals. Led interdiscinplinary rounds concentrating in reducing LOS, quality improvement and medically complex patients.
- Fostered improvement in staff development, personnel training, and standards of patient care, worked closely with HR and education for hiring and onboarding.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
Education
Associate of Science -
Massasoit Community College
Brockton, MAMaster of Science - Health Care Administration in Nursing
Simmons College
Boston, MA05-2014
Bachelor of Science - Nursing
University of Massachusetts, Boston
Boston, MA05-2001
Skills
- Patient prioritization
- Collaboration
- Patient Triage
- Interdepartmental Coordination
- Time Management
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
Certification
ACLS, TNCC, PALS, EPIC CREDENTIALED TRAINER
Timeline
Flow Operations Manager, Emergency Department
Brigham and Women's Hospital
08.2023 - Current
Nurse Manager Hematology/Oncology/Medical Surgical
Saint Elizabeth's Medical Center
01.2022 - 08.2023
Administrative Nursing Supervisor
Saint Elizabeth's Medical Center
08.2020 - 01.2024
Emergency Room Registered Nurse
South Shore Health System
02.2001 - Current
Associate of Science -
Massasoit Community College
Master of Science - Health Care Administration in Nursing
Simmons College
Bachelor of Science - Nursing
University of Massachusetts, Boston