Summary
Overview
Work History
Education
Skills
Bowling, running my daughter to Softball and her gymnastics.
Timeline
Generic

Kathryn (Kathy) Miller

Monongah,WV

Summary

Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Overview

15
15
years of professional experience

Work History

Medical Assistant

MVA Health Center
03.2020 - 11.2022
  • Completed EKGs and other tests based on patient presentation in office.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures, and care plan instructions.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Oriented and trained new staff on proper procedures and policies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Measured patient pulse oximetry.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Dental Front Office Receptionist

Dr. Lind Ray DDS
03.2017 - 06.2018
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Answered phone calls and messages for 8-physician Primary Care medical facility, scheduling appointments, and handling patient inquiries.
  • Managed patient billing processes for timely, accurate payments.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Helped patients complete necessary medical forms and documentation.
  • Prepared and processed patient referrals and transfer requests.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Medical Assistant

Dr. Perry Hall DO
04.2008 - 07.2008
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Performed medical records management, including filing, organizing and scanning documents.

Education

High School Diploma -

Grafton High School, Grafton, WV, US
Grafton, WV
05.2022

Bachelor of Science - PT Assistant

Fairmont State University
Fairmont, WV
09.2003

Associate of Science - Medical Assisting

OIC Training Academy
Fairmont
05.2008

Skills

Graphing Recordings on Incubators and Freezers

  • Grooming and Bathing Assistance
  • Patient Assessments
  • Medical Records Management
  • OB/GYN Procedures
  • Injury Treatment
  • Patient Management
  • Suctioning
  • Electronic Medical Record
  • Using Scales
  • Conflict Resolution Ability
  • EMR Systems
  • Medical Terminology
  • Lab Equipment Calibration
  • Complex Problem-Solving
  • Advanced Anatomy Knowledge
  • First Aid
  • Communicating with Patient Families
  • Ph Testing
  • Documentation Procedures Expertise
  • Phlebotomy
  • Using Centrifuges
  • Vital Sign Monitoring
  • Family Education
  • Restocking Lab Supplies
  • Specimen Collection
  • Electrocardiography
  • Bookkeeping Support
  • Proper Sterilization Techniques
  • Clinical Applications
  • Stocking Supplies
  • Direct Patient Care
  • Medications Familiarity
  • Ambulating and Repositioning Patients
  • General Housekeeping Abilities
  • Assisting with Physical Exams
  • Charting Expertise
  • Lab Equipment Operation
  • Medical Procedures Understanding
  • Mobility Assistance Needs Understanding
  • Equipment and Instrument Sterilization
  • Emptying Catheter Bags
  • Treatment Room Preparation
  • Patient Skin and Nail Care
  • Customer Relationship Management
  • Wound Care and Irrigation
  • Completing Insurance Forms
  • Sterile Procedures and Techniques
  • Chemical Solution Preparation
  • Simple Dressings
  • Customer Service

Bowling, running my daughter to Softball and her gymnastics.

Bowling is something I do every weekend to spend time with friends and family. I'm not very good, but getting together with good friends and family is always a good time. Running my daughter to softball is a hobby because that's when we have our best talks. She and I talk, laugh, sing along to the radio and have a good time. 

Timeline

Medical Assistant

MVA Health Center
03.2020 - 11.2022

Dental Front Office Receptionist

Dr. Lind Ray DDS
03.2017 - 06.2018

Medical Assistant

Dr. Perry Hall DO
04.2008 - 07.2008

High School Diploma -

Grafton High School, Grafton, WV, US

Bachelor of Science - PT Assistant

Fairmont State University

Associate of Science - Medical Assisting

OIC Training Academy

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Kathryn (Kathy) Miller