Kathryn (Kaytie) Banahan
Geneva,IL
Summary
Proven Coordinator at Tj Maxx Dept Store, adept in fostering collaborative environments and enhancing customer satisfaction through exceptional service. Excelled in multitasking and relationship building, significantly contributing to team productivity and customer loyalty. Skilled in conflict resolution and work planning, ensuring seamless operations and positive guest experiences.
Overview
3
3
years of professional experience
Work History
Coordinator
Tj Maxx Dept Store
05.2023 - 05.2024
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Barista
Dunkin' Donuts
04.2022 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Restaurant Hostess
Riverside Pizza And Pub
05.2021 - 10.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Batav
Batavia, IL05.2024
Skills
- Effective Multitasking
- Patience and Empathy
- Guest Engagement
- Efficient collaboration
- Work Planning and Prioritization
- Relationship Building
- Strong Work Ethic
- Exceptional customer service
Timeline
Coordinator
Tj Maxx Dept Store
05.2023 - 05.2024
Barista
Dunkin' Donuts
04.2022 - 09.2022
Restaurant Hostess
Riverside Pizza And Pub
05.2021 - 10.2021
High School Diploma -
Batav
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