Kathryn LeAnne Goff
Flat Rock,Illinois
Summary
Dynamic Quality Manager with a proven track record at GCQA, specializing in compliance monitoring and continuous improvement. Expert in developing quality management systems and fostering team leadership, resulting in enhanced product reliability and reduced customer complaints. Adept at statistical analysis and problem-solving, driving operational excellence and client satisfaction.
Overview
19
19
years of professional experience
Work History
Kitchen Manager
Marilyn’s Hollywood
Robinson, IL
01.2025 - Current
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory controls, optimizing supply ordering processes to reduce waste.
- Trained and mentored kitchen staff in food preparation techniques and best practices.
- Developed menu items in collaboration with chefs, enhancing culinary offerings based on customer feedback.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
- Negotiated with suppliers to secure high-quality ingredients at cost-effective prices.
- Continuously updated kitchen equipment and technology to improve cooking efficiency and food quality.
- Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
- Conducted regular training sessions on food safety and allergen awareness, enhancing staff knowledge and customer trust.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
Director of Quality
MS Companies
Indianapolis, IN
07.2021 - 01.2025
- Developed and implemented quality assurance protocols to enhance product reliability.
- Led training sessions for staff on quality control procedures and best practices.
- Conducted regular audits of production processes to ensure compliance with industry standards.
- Collaborated with cross-functional teams to identify and resolve quality issues proactively.
- Analyzed data from quality metrics to drive continuous improvement initiatives.
- Oversaw documentation of quality control procedures and maintained records for inspections.
- Facilitated root cause analysis meetings to address recurring defects and improve outcomes.
- Improved overall product quality by implementing robust testing methodologies and streamlining process improvements.
- Drove root cause analysis investigations for customer complaints, implementing corrective actions that reduced recurrence rates and improved client retention.
- Ensured adherence to ISO 9001 standards throughout all processes, reinforcing a company-wide commitment to quality excellence.
- Directed quality assurance teams, shortened validation turnaround times and reduced customer complaints.
- Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Developed training programs that enhanced employees'' understanding of quality standards, leading to improved production accuracy and efficiency.
- Spearheaded Six Sigma initiatives across multiple departments, measurably improving process efficiencies throughout the organization.
- Streamlined internal audit procedures by developing standardized templates for reporting findings efficiently and consistently.
- Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
Quality Operations Manager
Omni Quality Assurance
Holland, MI
01.2015 - 07.2021
- Streamlined daily operations to enhance workflow efficiency across multiple departments.
- Implemented quality assurance protocols to ensure compliance with industry standards.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Led training sessions for staff on operational best practices and safety procedures.
- Developed and maintained standard operating procedures to improve consistency in operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Quality Manager
GCQA
Princeton, IN
03.2014 - 01.2015
- Ensured compliance with quality standards and regulations through systematic audits and assessments.
- Developed and implemented quality control procedures to enhance product consistency and reliability.
- Trained team members on quality assurance protocols, fostering a culture of continuous improvement.
- Collaborated with cross-functional teams to identify areas for process enhancement and efficiency gains.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
Regional Quality Manager
ANM Quality Services
Jackson, MS
03.2009 - 03.2014
Quality Supervisor
Freedom Graphics
Aurora, IL
11.2006 - 01.2009
- Developed and implemented quality assurance protocols to enhance product reliability.
- Led training sessions for staff on quality control procedures and best practices.
- Conducted regular audits of production processes to ensure compliance with industry standards.
- Collaborated with cross-functional teams to identify and resolve quality issues proactively.
- Analyzed data from quality metrics to drive continuous improvement initiatives.
- Oversaw documentation of quality control procedures and maintained records for inspections.
- Facilitated root cause analysis meetings to address recurring defects and improve outcomes.
- Improved overall product quality by implementing robust testing methodologies and streamlining process improvements.
- Drove root cause analysis investigations for customer complaints, implementing corrective actions that reduced recurrence rates and improved client retention.
- Ensured adherence to ISO 9001 standards throughout all processes, reinforcing a company-wide commitment to quality excellence.
- Directed quality assurance teams, shortened validation turnaround times and reduced customer complaints.
- Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Education
Certificate - Food Protection Manager
360 Training
Online01.2025
Certificate - Lean Six Sigma
Purdue University
West Lafayette, IN05.2014
Instructor Certification - Instructor Training Course For Leadership Dev.
Camp Lincoln
Springfield, ILBusiness Administration
Vincennes University
Vincennes, INAIT/Basic Training - General
US Army Ft Jackson SC
Columbia, SCHigh School Diploma - General Studies
Robinson High School
Robinson, ILSkills
- Internal auditing
- Quality management systems
- Compliance monitoring
- Corrective actions
- Document management
- Regulatory compliance
- SOP development
- Continuous improvement
- Quality planning
- Total quality management
- Statistical analysis skills
- Supplier relationship management
- Failure mode and effects analysis
- Sampling plans
- Preventive actions
- Control plan development
- Certified quality engineer
- Statistical process control
- Problem-solving
- Supplier quality management
- Team leadership
- Decision-making
- Computer skills
- Hiring and training
- Employee development
- Project planning
- MS office
- Customer relationship management
- Goal setting
- Idea development and brainstorming
Timeline
Kitchen Manager
Marilyn’s Hollywood
01.2025 - Current
Director of Quality
MS Companies
07.2021 - 01.2025
Quality Operations Manager
Omni Quality Assurance
01.2015 - 07.2021
Quality Manager
GCQA
03.2014 - 01.2015
Regional Quality Manager
ANM Quality Services
03.2009 - 03.2014
Quality Supervisor
Freedom Graphics
11.2006 - 01.2009
Certificate - Food Protection Manager
360 Training
Certificate - Lean Six Sigma
Purdue University
Instructor Certification - Instructor Training Course For Leadership Dev.
Camp Lincoln
Business Administration
Vincennes University
AIT/Basic Training - General
US Army Ft Jackson SC
High School Diploma - General Studies
Robinson High School