Kathryn M. Anderson
Summary
Motivated individual with 20 plus years experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
27
27
years of professional experience
Work History
Account Manager – Mailing Specialist
Impact Mailing
11.2021 - Current
- Manage specific client relationships and their jobs from the beginning stages through billing
- Promote services in order to cross sell/up sell to established client base
- Onboarded new account that was brought in from a previous job. Became a top ten account.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Offsite Account Manager – Mailing Specialist
SeaChange
09.2019 - 11.2021
- Mail ambassador and coach to Account Managers, Account Executives and customers to better understand best mailing practices and options
- Oversee client projects from inception, execution, delivery and completion
- Learn specific needs, expectations and preferences of customers to create loyalty and encourage collaboration by using documentation, customer profiles and quote requests
- Mail Design Certification 2021.
Account Manager
IWCO Direct
12.2006 - 09.2019
- Manage weekly and monthly direct mail campaigns, working cross-departmentally to mail 2-10 million direct marketing mail pieces per month, while meeting client deadlines
- Received President's Award for Excellent Team Service in 2007
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Assisted in updating and streamlining billing processes
- Successfully onboarded several new accounts over the last three years
- Mail Design Certification.
- Met existing customers to review current services and expand sales opportunities.
Physician Liaison
Virtual Radiologic
09.2012 - 03.2014
- Facilitate communication between Radiologists and the Company, advocate in the office
- Coach Radiologists in balancing a positive work-life and home-life.
Account Manager / Inside Sales
ZipSort Inc.
12.2002 - 11.2006
- Head liaison for external and internal clients
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Conducted informational meetings when setting up new clients
- Evaluated product design to ensure client approval while meeting mailing requirements conveyed by the USPS.
- Managed accounts to retain existing relationships and grow share of business.
Client / Production Service Representative
Merrill Corporation
06.1997 - 09.2002
- Complete and review inventory reports with customers daily
- Write project scopes with Sales Representatives for the implementation of new clients
- Train and supervise new Client Service Representatives on processes and procedures.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Processed customer service orders promptly to increase customer satisfaction. Managed 900 print on demand items.
Education
Bachelor of Science - Education
Saint Cloud State University
Saint Cloud, MN12.2000
Skills
- Vendor Management
- Teamwork and Collaboration
- Project Management
- Client Relationship Management
- Client Development
Timeline
Account Manager – Mailing Specialist
Impact Mailing
11.2021 - Current
Offsite Account Manager – Mailing Specialist
SeaChange
09.2019 - 11.2021
Physician Liaison
Virtual Radiologic
09.2012 - 03.2014
Account Manager
IWCO Direct
12.2006 - 09.2019
Account Manager / Inside Sales
ZipSort Inc.
12.2002 - 11.2006
Client / Production Service Representative
Merrill Corporation
06.1997 - 09.2002
Bachelor of Science - Education
Saint Cloud State University
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