Kathryn Martin
Richmond,VA
Summary
Dynamic professional with a proven track record in customer service and sales, excelling in achieving revenue targets. Skilled in vendor engagement and volunteer coordination, I leverage networking and relationship-building to surpass goals. Demonstrated success in enhancing customer satisfaction and efficiently managing multiple accounts, embodying goal-setting excellence and operational efficiency. Resourceful and known for high productivity and efficient task completion. Possesses specialized skills in management and customer service. Excels in communication, problem-solving, and adaptability, ensuring seamless operations and positive customer experiences.
Overview
15
15
years of professional experience
Work History
Bon Secours
Mechanicsville, VA
09.2022 - Current
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Developed and maintained relationships with vendors to ensure a steady supply of gift shop items.
- Performed daily inventory tracking to ensure accurate records of all products in the store.
- Trained and coached volunteers on strategies to enhance performance and improve customer relations.
Universal Banker
Truist Financial
Richmond, VA
01.2015 - 09.2022
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Prepared official checks for customer and internal bank needs.
Customer Relations
Hardesty Roofing
Midlothian, VA
07.2013 - 01.2015
- Received and scheduled customer roofing and repair requests.
- Provided customer estimates and invoiced completed jobs.
- Resolved unpaid invoices.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer relations.
Account Manager/Quality Assurance/High Value Servicing Agent
Capital One
Richmond, VA
03.2010 - 07.2013
- Provided a world-class service experience while educating customers about their account information.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Acted as main point of contact in matters relating to client concerns and needs.
Education
High School Diploma -
Midlothian High School
Midlothian, VA06-1979
Skills
- Customer Service
- Sales
- Customer Care
- Cash handling
- Efficient
- Goal setting and achievement
- POS system operation
- Employee training
- Merchandise display
- Networking and relationship building
- Customer engagement
- Payroll administration
- Vendor engagement
- Volunteer coordination
Timeline
Bon Secours
09.2022 - Current
Universal Banker
Truist Financial
01.2015 - 09.2022
Customer Relations
Hardesty Roofing
07.2013 - 01.2015
Account Manager/Quality Assurance/High Value Servicing Agent
Capital One
03.2010 - 07.2013
High School Diploma -
Midlothian High School
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