Kathrynn DeVooght
Chesterfield Township,MI
Summary
Dynamic professional with extensive experience overseeing complex operational functions and implementing process enhancements to drive efficiency. Proven leadership abilities foster team collaboration and consistently achieve organizational benchmarks. A strong blend of motivation, innovation, and enthusiasm, complemented by a robust background as a Processing Manager, ensures a proactive approach to challenges. Committed to leveraging strategic insights that enhance team performance and contribute to organizational goals.
Overview
14
14
years of professional experience
Work History
Data Analyst/Developer
Hansons Windows and Siding
Troy, MI
09.2023 - Current
- Analyzed data and created detailed reports to support executive team in evaluating business performance and shaping future strategies.
- Developed and maintained dashboards for real-time performance tracking.
- Automated reporting processes, improving accuracy and reducing manual workload significantly.
Operations Install Manager
Hansons Windows and Siding
02.2020 - 09.2023
- Directed a dynamic team of project coordinators to ensure seamless project execution.
- Oversee and coordinate the installation process of various home improvement projects
- Coordinated schedules for installation teams to optimize workflow efficiency.
- Developed streamlined processes to enhance project delivery timelines.
- Streamlined installation processes for improved team productivity and faster project completion times.
- Provided exceptional customer service by addressing client concerns promptly, resulting in increased client retention rates.
Service Manager
Hansons Windows and Siding
10.2018 - 02.2020
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Led team in troubleshooting complex service issues, enhancing resolution efficiency.
- Fostered a positive team culture through mentoring and performance feedback sessions.
Finance and Collection Analyst
Hunter Financial
Troy, MI
06.2018 - 10.2018
- Gathered data and meticulously analyzed credit histories to assist in loan approval decisions. Employed scripts to effectively and amicably manage the collection of overdue payments.
- Analyzed current practices and proposed strategic adjustments to optimize organizational policies.
- Created worksheets aimed at streamlining processes and improving accuracy in task execution.
Data Entry, Processing, and Permit Manager
Hansons Windows and Siding
08.2012 - 09.2016
- Evaluated written contracts and systematically recorded data in software, optimizing operational efficiency and accuracy.
- Led daily meetings focused on team building and problem-solving to foster a high-performing work environment.
- Created and implemented new policies and procedures to improve accuracy to increase customer satisfaction, contractor effectiveness, and organization cost avoidance.
- Manually calculated commission for sales personnel, reviewed and approved all payouts, and researched any possible discrepancies.
- Configured product packages using company software, incorporating detailed pricing information for effective sales strategies.
Scheduling Manager
Hansons Windows and Siding
03.2012 - 08.2012
- Monitored schedules to ensure they were properly planned and ensured materials were in stock for future appointments.
- Updated weekly account receivable reports for store managers.
- Received a high volume of internal and external communications.
- Implemented new policies to reduce complications.
- Constructed up-to-date sub-contractor capability lists.
Install Scheduler
Hansons Windows and Siding
01.2012 - 03.2012
- Scheduled installations to best accommodate customers and accurately assigned sub-contractors with adequate capabilities.
- Managed various assignments under strict deadlines simultaneously to complete the schedule for the following day.
- Interacted with manufacturers and distributors, followed up on shipping statuses, and expedited orders.
- Accurately logged daily shipping and receiving orders.
- Performed general administrative office function tasks necessary to my role.
Education
Bachelor of Science - Business
University of Phoenix
04.2028
High School Diploma - undefined
Algonac High School
Algonac, MI01.2004
Skills
- Customer-oriented
- Exhibits strong leadership
- Strong organizational skills
- Adept at handling diverse assignments simultaneously
- Dedicated team player
- Effective presentation skills
- Expertise in Excel formulas
- Strong attention to detail
- Effective problem resolution
- Workflow efficiency
Timeline
Data Analyst/Developer
Hansons Windows and Siding
09.2023 - Current
Operations Install Manager
Hansons Windows and Siding
02.2020 - 09.2023
Service Manager
Hansons Windows and Siding
10.2018 - 02.2020
Finance and Collection Analyst
Hunter Financial
06.2018 - 10.2018
Data Entry, Processing, and Permit Manager
Hansons Windows and Siding
08.2012 - 09.2016
Scheduling Manager
Hansons Windows and Siding
03.2012 - 08.2012
Install Scheduler
Hansons Windows and Siding
01.2012 - 03.2012
High School Diploma - undefined
Algonac High School
Bachelor of Science - Business
University of Phoenix