Kathryn M. Renslow
St. Paul,MN
Summary
Results-driven executive with extensive experience in operational leadership, strategic planning, and business development across multiple industries, including healthcare, logistics, consulting, and IT. Proven expertise in streamlining operations, driving profitability, and leading cross-functional teams. Adept at implementing innovative strategies, leveraging technology to optimize processes, and building strong stakeholder relationships. Recognized for delivering measurable outcomes in client success, market expansion, and organizational transformation.
Overview
25
25
years of professional experience
Work History
Director of Clinic Operations/Client Success Manager
Gentle Dentistry and Family Cosmetic
01.2023 - Current
- Streamlined Clinic Operations: Led initiatives to identify inefficiencies, implement standardized workflows, and optimize resource allocation, resulting in improved service delivery and a significant boost in patient satisfaction scores
- Enhanced Patient Communication: Established clear communication protocols between patients and providers, ensuring transparency, personalized care plans, and timely follow-ups
- Fostered a patient-focused culture emphasizing empathy and responsiveness
- Increased Patient Retention: Designed and executed targeted patient engagement strategies, including proactive outreach and personalized follow-ups, leading to increased patient retention rates and an improved community reputation
- Optimized Financial Performance: Directed budgeting and procurement activities, reducing operational costs through vendor renegotiation while maintaining high-quality care
- Improved financial efficiency across clinic operations
- Built High-Performing Teams: Recruited, trained, and mentored clinical and administrative staff, fostering a collaborative and results-oriented environment
- Increased team productivity and morale
- Developed Client Success Strategies: Implemented data-driven client success plans focused on personalized care and performance tracking, driving growth in client referrals and patient satisfaction
- Improved Scheduling Systems: Optimized appointment management processes, reducing patient wait times and increasing daily clinic capacity while maintaining personalized care standards
- Ensured Regulatory Compliance: Maintained strict adherence to healthcare industry standards, ensuring patient safety and operational integrity
- Conducted regular audits and staff training to uphold compliance
- Strengthened Partnerships: Built strong relationships with vendors, community organizations, and healthcare networks to expand service offerings and improve access to care
- Leveraged Data Analytics: Utilized advanced analytics to track key performance metrics, identify growth opportunities, and guide continuous improvement
- Aligned operations with strategic goals
- Integrated AI Solutions: Introduced AI-driven tools to enhance patient engagement, optimize workflows, and improve customer support capabilities, ensuring adaptability in a fast-evolving healthcare landscape
- Strategic Leadership: Established a strategic roadmap to enhance customer support initiatives, improve service delivery, and position the clinic as a leader in patient care
- Monitored Market Trends: Regularly analyzed emerging technologies and market trends, incorporating innovative solutions to maintain competitive advantage and deliver exceptional patient care
Logistics-Supply Chain Analyst/Project Manager
Champion Window and Home Exterior
01.2020 - 01.2023
- Optimized Supply Chain Operations: Designed and implemented logistics strategies that streamlined workflows, reduced delays, and improved on-time delivery rates
- Enhanced efficiency across procurement, warehousing, and distribution
- Data-Driven Market Analysis: Conducted market research and competitor analysis, identifying growth opportunities and increasing revenue through strategic initiatives
- Project Management Expertise: Directed logistics and operational projects, ensuring cross-functional collaboration, on-time delivery, and budget adherence
- Improved Inventory Management: Implemented advanced inventory control systems, reducing costs, improving stock accuracy, and increasing turnover rates
- Exceeded Sales Targets: Delivered personalized consultations and solutions, achieving higher customer satisfaction and surpassing annual sales goals
- Supplier Negotiations: Secured favorable contracts and established strong supplier partnerships, reducing costs and ensuring reliable supply chains
- Advanced Analytics Utilization: Leveraged logistics analytics to optimize routing, scheduling, and delivery, reducing lead times and increasing resource efficiency
- Resolved Supply Chain Disruptions: Developed contingency plans to address bottlenecks, ensuring uninterrupted operations during high-demand periods
- Performance Reporting: Created dashboards and reports for senior leadership, providing actionable insights to guide strategic decisions
- Technology Integration: Implemented cloud-based supply chain tools, predictive analytics, and automated tracking systems, improving visibility and operational efficiency
- Process Improvement: Eliminated redundancies and reduced costs through value stream mapping and process optimization, enhancing overall performance
Chief Operations Officer/Chief Strategic Officer
Kennett Longley Management Corporation
01.2013 - 01.2020
- Operational Leadership: Directed all operations for a multi-million-dollar organization, increasing profitability through data-driven strategies, resource optimization, and streamlined workflows
- Program Development: Launched innovative programs and services that boosted client engagement, drove growth, and enhanced the organization’s reputation
- Process Optimization: Eliminated inefficiencies and enhanced service delivery, improving operational efficiency and customer satisfaction
- Strategic Financial Management: Designed and executed long-term financial strategies, ensuring budget adherence and maximizing performance across business units
- Regulatory Compliance: Established policies and conducted audits to ensure compliance with state and federal regulations, reducing risks and maintaining integrity
- Performance Improvements: Conducted assessments and implemented strategies that increased employee productivity and client satisfaction
- Change Management: Led restructuring efforts and technology integrations to adapt to market demands and maintain a competitive edge
- Data-Driven Planning: Used advanced analytics to track performance metrics and guide strategic planning, ensuring measurable improvements
- Team Development: Recruited, trained, and mentored leadership and staff, fostering a collaborative, innovative, and results-oriented culture
Vice President, Consulting and Procurement
Action Intelligence Ltd
01.2004 - 01.2013
- Global Operations Leadership: Oversaw international B2B operations in emerging and developed markets, driving revenue growth through large-scale transactions and procurement deals
- Government Consulting: Provided strategic advisory services to government agencies worldwide, shaping policies, economic reforms, and regulatory frameworks with long-term impact
- Governance and Compliance: Designed and enforced governance procedures and financial controls to ensure operational efficiency and compliance with global standards
- Market Expansion: Identified and executed opportunities for market penetration, negotiating terms that increased market share and strengthened competitive positioning
- Talent Development: Led employee development initiatives across international teams, fostering a high-performance culture through training and mentorship programs
- Procurement Optimization: Implemented advanced procurement strategies to enhance supply chain performance, reduce costs, and ensure seamless global operations
- Strategic Partnerships: Built and maintained relationships with multinational corporations and government entities, contributing to sustained revenue growth and client loyalty
- Risk Mitigation: Developed strategies to address geopolitical risks, market volatility, and supply chain disruptions, ensuring business continuity in challenging regions
- Business Development: Expanded operations into underdeveloped regions, introducing new revenue streams and growing the company’s global footprint
- Operational Modernization: Led restructuring efforts to improve efficiency, scalability, and alignment with global best practices through innovative technologies and streamlined processes
Chief Operations Officer/Organization Builder
Quantic Corporation
01.2000 - 01.2004
- Strategic Leadership: Defined long-term roadmaps for products and services, emphasizing market entry strategies, transformation, and competitive differentiation through innovative technology
- Market and Business Planning: Conducted detailed market research to identify trends, customer needs, and competitive gaps
- Created IT-focused business models, including SaaS platforms and subscription-based services
- Team Development: Fostered a culture of innovation and collaboration by mentoring teams and encouraging the integration of cutting-edge technologies
- Operational Efficiency: Implemented agile workflows, IT service management systems, and efficient software development pipelines to enhance service delivery and team productivity
- Vendor and Partner Collaboration: Built partnerships with major tech vendors to expand capabilities and reach
- Negotiated contracts to secure resources and operational continuity
- Infrastructure Optimization: Oversaw the setup of secure, scalable IT infrastructure, including enterprise-grade cloud platforms, robust firewalls, and disaster recovery systems
- Analytics-Driven Decision Making: Leveraged data dashboards to monitor KPIs, such as system uptime, customer churn, and team productivity, driving continuous improvements
- Go-to-Market Strategies: Developed and executed strategies for launching technology products, targeting enterprise and SMB clients
- Utilized CRM tools to enhance customer onboarding and retention
Education
Bachelor of Business Administration - Business Management
Minnesota School of Business
Certification in Software Quality Assurance -
Careerist IT
Skills
Leadership & Management: Team Building, Stakeholder Engagement, Coaching & Mentoring, Visionary Leadership, People Management
Strategic Operations: Strategic Planning, Change Management, Process Improvement, Budget Management, Regulatory Compliance
Business Development: Contract Negotiation, Partnership Management, International Business, Government Relations, Fundraising
Project & Program Management: Task Delegation, Project Coordination, Goal Setting, Program Management
Relationship Management: Client Relations, Vendor Management, Conflict Resolution, Employee Development
Communication & Collaboration: Verbal/Written Communication, Corporate Communications, Team Collaboration, Creative Problem-Solving
Performance Optimization: Performance Management, Process Improvements, Staff Training & Development, Customer Service Excellence
Industry Expertise: Logistics, Human Resources, Sales, Innovation, Corporate Social Responsibility
Timeline
Director of Clinic Operations/Client Success Manager
Gentle Dentistry and Family Cosmetic
01.2023 - Current
Logistics-Supply Chain Analyst/Project Manager
Champion Window and Home Exterior
01.2020 - 01.2023
Chief Operations Officer/Chief Strategic Officer
Kennett Longley Management Corporation
01.2013 - 01.2020
Vice President, Consulting and Procurement
Action Intelligence Ltd
01.2004 - 01.2013
Chief Operations Officer/Organization Builder
Quantic Corporation
01.2000 - 01.2004
Bachelor of Business Administration - Business Management
Minnesota School of Business
Certification in Software Quality Assurance -
Careerist IT
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