KATHRYN SUZE CAIN
District Manager
Severna Park,MD
Summary
Sales/General Management Exceptional sales/management professional with extensive experience building lasting customer relationships across multi-state territories, designing winning sales strategies and driving teams to reach challenging goals. Successful in advancing business and employee development campaigns, leveraging key strengths, and maintaining professional relationships while consistently exceeding sales goals and expectations in a highly competitive market.
Enterprising District Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
16
16
years of professional experience
Work History
District Manager
Mattress Warehouse
Frederick, MD
07.2019 - Current
- Held meetings with director to identify techniques to overcome sales obstacles.
- Modeled best practices for sales and customer service.
- Built positive and productive relationships with store and field leadership.
- Supervised 15 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Generated financial and operational reports to assist management with business strategy.
- Coordinated with other district managers to actualize performance improvement strategies.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
General Manager
Ashley HomeStore
Burlington, NC
06.2016 - 07.2019
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Attained #2 store in company in delivered business with a 20% gain over the previous year and #1 store in the company in written business over previous year in 2018.
Store Manager
Sleep Number Corporation
Hanover, MD
09.2013 - 06.2016
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased sales volume by $1M in 2014.
- Increased Adjustable Base Attach from 11% to 48% in first year.
District Manager
Sleeyp's The Mattress Professioinals
Pasadena, MD
09.2007 - 09.2013
- Held meetings with director to identify techniques to overcome sales obstacles.
- Modeled best practices for sales and customer service.
- Supervised 10-30 locations to enforce high-quality standards of operation.
- Achieved #2 District Manager Team in the company and #1 District Manager Team in the Region in 2011 in a new market.
- #1 AVE (Added Value Essentials) Manager in the company in 2009 and 2010.
- Mentored and trained new employees in the region from 2008-2010.
Education
B.A. - Journalism/Public Relations
Skills
Excellence in Team Building and culture creation
Staff recruiting
Consulting
Budgeting
Vendor rep management
Strategic planning
Financial Management
Business planning
Operations management
Negotiation
Sales presentations
Solution selling
Territory Management
Analytical problem solver
Sales processes
Timeline
District Manager - Mattress Warehouse
07.2019 - Current
General Manager - Ashley HomeStore
06.2016 - 07.2019
Store Manager - Sleep Number Corporation
09.2013 - 06.2016
District Manager - Sleeyp's The Mattress Professioinals
09.2007 - 09.2013
UNIVERSITY OF TEXAS, LINGLEVILLE HIGH SCHOOL - B.A., Journalism/Public Relations