Kathtrisha Johnson
Philadelphia,PA
Summary
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in dependability to complete any tasks. Reliable employee seeking Receptionist position. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Clerk
Hair Buzz
10.2020 - Current
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Assisted customer by locating items.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Front Desk Receptionist
Days Inn Hotel
01.2020 - 10.2020
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Trained new team members on company procedures, customer service and issue resolution.
- Collected debit/credit card payments, processed transactions and updated relevant records.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
Super 8 Motel
04.2018 - 01.2020
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Trained new team members on company procedures, customer service and issue resolution.
- Collected credit/debit card payments, processed transactions and updated relevant records.
Education
Bachelor Of Business Administration - Human Resources Management/ International Business
University of Technology
Kingston Jamaica 11.2017
Associate In Business Studies - Business Administration
Moneague College
Moneague, Jamaica 08.2013
Skills
- Payment Processing
- Microsoft Office
- Critical Thinking
- Customer Service
- Clerical Skills
- Thorough Knowledge of Product
- Guest Relations
Certification
Teach English as a foreign language (TEFEL)
Timeline
Store Clerk
Hair Buzz
10.2020 - Current
Front Desk Receptionist
Days Inn Hotel
01.2020 - 10.2020
Front Desk Receptionist
Super 8 Motel
04.2018 - 01.2020
Bachelor Of Business Administration - Human Resources Management/ International Business
University of Technology
Associate In Business Studies - Business Administration
Moneague College
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