Compassionate Medical Assistant experienced in enhancing patient satisfaction through effective communication and clinical documentation. Achieved positive health outcomes by maintaining HIPAA compliance and fostering trust in patient care. Focused on delivering reliable support to healthcare teams while adapting to changing priorities.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Medical Assistant
American Family Care, Inc
Springfield, MA
07.2025 - 07.2026
Assisted physicians with patient care by taking vital signs and patient histories and preparing patients for examinations to facilitate effective evaluations.
Assisted physicians with patient examinations and procedures.
Maintained accurate medical records and updated patient information.
Prepared examination rooms and ensured proper sanitization protocols.
Collaborated with healthcare team to coordinate patient care effectively.
Managed patient scheduling and appointment confirmations efficiently.
Coordinated scheduling of patient appointments to optimize clinic workflow. for patients via phone and in person.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Performed routine lab tests and processed specimens accurately.
Collected samples from patients for laboratory testing purposes.
Medical Assistant
Ascension St Vincent Hospital
Indianapolis, IN
01.2025 - 06.2025
Sanitized, restocked, and organized exam rooms and medical equipment to ensure readiness for patient care.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Managed medical records by filing, organizing, and scanning documents to maintain accurate patient information.
Performed medical records management, including filing, organizing and scanning documents.
Cultivated strong patient relationships through effective communication, fostering trust in clinic's quality of care.
Medical Assistant
KCBaystate Cardiology
Springfield, MA
07.2024 - 11.2024
Performed documentation of medical histories, vital signs, and medications.
Obtained comprehensive client medical histories, including medication information, symptoms, and allergies, to inform treatment plans.
Fostered trust and satisfaction by building strong patient relationships through effective communication and empathetic care.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Coordinated patient referrals to specialists, ensuring seamless transitions and continuity of care for comprehensive management plans.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Enhanced patient care by meticulously recording vital signs and updating patient records.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Coordinated patient referrals to specialists and healthcare providers for comprehensive care management plans.
Sanitized, restocked, and organized exam rooms and medical equipment.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Pioneer valley cardiology
Springfield, MA
01.2023 - 11.2024
Education
RMA -
Porter & Chester
Chicopee, MA
Skills
Patient communication
Patient scheduling
Appointment setting
Vital signs monitoring
Clinical documentation
Phlebotomy
EMR / EHR
Health records management
Medical records management
HIPAA compliance
Medical terminology knowledge
Immunization administration
Bilingual communication
Certification
RMA - Registered Medical Assistant, Full Professional