Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy A Coumbe

Bellevue,NE

Summary

Dedicated team player with exceptional organizational skills, adept at managing multiple projects simultaneously. Proven ability to prioritize tasks effectively and consistently deliver results on time. Demonstrated track record of meeting deadlines and exceeding expectations in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Universal Banker 1

Availa Bank
08.2024 - Current
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Balanced teller drawers.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained friendly and professional customer interactions.
  • Monitored and verified suspicious activity on customer accounts.
  • Educated customers on online banking and mobile banking applications.
  • Handled various accounting transactions.
  • Referred customers to other banking departments for specialized services.
  • Executed wire transfers, stop payments and account transfers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Administrative Office Manager

Town and Country Humane Society
09.2023 - 07.2024
  • Created new employee handbook, IT policies and disaster recovery procedures.
  • Updated reports, managed accounts, and generated reports for company database.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Organized and updated databases, records and other information resources.
  • Created organized filing system to manage department documents.
  • Identified opportunities to streamline processes and improve office operations and efficiency.

Event Coordinator

Town and Country Humane Society
03.2022 - 07.2024
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Monitored and controlled event expenditures to meet budgets.
  • Trained and supervised event staff to complete tasks on time.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Utilized social media to promote events and increase attendance.
  • Developed creative themes for events and created related activities to engage attendees.
  • Oversaw event registration process by collecting and tracking attendee information.

Custodian

Bellevue University
02.2022 - 11.2023
  • Kept building spaces premises clean inside and outside.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Moved furniture for cleaning and set up for special events.
  • Checked in and stocked inventory throughout facility.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Reported vandalism or other damage to property to supervisor.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Reported damages and hazardous conditions to management for further action.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Operated buffers and burnishers to clean and polish floors.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Cleaned walls and ceilings with special reach tools following regular schedule.

Administrative Assistant/ Front Desk

Bellevue University
11.2018 - 02.2022
  • Served as the initial point of contact for visitors at the Administrative Services Building front desk.
  • Greeted customers warmly, engaged in friendly discussions, addressed general inquiries, identified the purpose of their visit, and guided them to the appropriate offices.
  • Kept a detailed visitor log for entry and exit to enhance security measures.
  • Enhanced front desk operations by efficiently managing multi-line phone systems, directing calls, and handling emails.
  • Gathered and organized information from various files and research to fulfill information requests.
  • Executed administrative duties including filing, data entry, and document preparation to improve office efficiency.
  • Collaborated with vendors, contractors, and service professionals to manage orders, oversee activities, and relay instructions.
  • Handled credit card transactions for the Maintenance Department.
  • Maintained precise record-keeping and database management for essential company data.
  • Contributed to a welcoming and organized environment that supports effective communication and service delivery.

Bank Services Representative

First Data
10.2016 - 10.2018
  • Contributed to a specialized team at Union Bank, providing support to bankers, business account holders, priority cardholders, and private cardholders.
  • Worked collaboratively with colleagues to facilitate effective communication and ensure consistent service delivery.
  • Cultivated a positive workplace atmosphere by engaging in team-building initiatives and encouraging open dialogue among team members.
  • Offered detailed product and service information to clients, empowering them to make well-informed decisions.
  • Kept abreast of industry developments to provide timely and relevant advice to customers as required.
  • Improved customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Built strong client relationships, earning trust and loyalty through outstanding service.
  • Achieved excellent customer satisfaction scores by offering compassionate support in difficult situations.
  • Recorded customer interactions accurately, gathering vital data for future analysis and enhancements.
  • Handled a high volume of over 45 calls while maintaining professionalism and ensuring prompt resolution of issues.

Teller

First National Bank of Omaha
06.2014 - 09.2016
  • Fostered a friendly environment in the branch by warmly welcoming customers and using their names whenever possible.
  • Assisted clients with their account questions, addressing concerns swiftly and professionally.
  • Enhanced customer satisfaction through prompt and precise transaction handling.
  • Efficiently managed a high volume of transactions while ensuring meticulous attention to detail for accurate processing.
  • Responded to customer inquiries about account balances, transaction histories, service fees, and interest rates.
  • Ensured cash drawer accuracy by performing regular audits and applying effective cash management techniques.
  • Contributed to a supportive workplace by exhibiting professionalism, courtesy, and a strong work ethic.
  • Built strong customer relationships through outstanding service, promoting loyalty and trust.
  • Handled 10-15 phone inquiries related to checking and savings accounts, loans, and credit lines.
  • Identified customers needs to enhance cross-selling opportunities by recommending suitable banking products or services.
  • Balanced the cash drawer daily and addressed discrepancies to ensure accurate cash flow reporting.
  • Optimized teller operations by keeping workspaces organized and following established policies and procedures.
  • Acted as the main point of contact for customers, assisting with account maintenance and transactions.
  • Collaborated with team members to achieve branch objectives through effective communication and shared responsibilities.

Administrative Assistant/Office Support

BAE SYSTEMS
06.2008 - 01.2014
  • Warmly greeted guests, managed incoming phone calls, and oversaw the front reception area.
  • Provided support to BAE Prime Customer, U.S. Government Agencies, and various subcontractors.
  • Delivered administrative assistance to a team of 100 employees, including 28 on-site and 72 at USSTRATCOM.
  • Coordinated appointments, meetings, and events for management personnel.
  • Handled phone calls and emails to disseminate information, ensuring effective communication.
  • Organized and prioritized calendars and correspondence for optimal workflow.
  • Managed inventory and procurement of office supplies.
  • Executed a variety of general office tasks as needed.
  • Established administrative procedures to meet organizational goals and enhance office productivity.
  • Processed incoming mail, ensuring proper signing and distribution.
  • Assist the Facilities Security Officer with various duties.
  • Coordinate the arrival of visitors to include senior-level military, civilian personnel, and foreign visitors.
  • Request all personnel entering the facility show the proper credentials for access.
  • Ensure all visitors are signed in and appropriately escorted.
  • Verified visitor clearances through JPAS prior to meetings.
  • Utilized the Denied Party Screening site to identify individuals lacking security clearance.
  • Gather and review materials from senior management for briefings tailored to diverse military and civilian audiences.
  • Organize and distribute materials in folders for easy access by meeting participants.
  • Provide guidance and support in developing and managing both internal and external operational processes.
  • Maintain a comprehensive understanding of and adhere to relevant departmental and company policies.
  • Stay informed about all emergency protocols and procedures.
  • Offered secretarial and office management assistance while fostering collaborative relationships.
  • Arranged travel logistics and prepared expense reports for reimbursement purposes.
  • Organize company events, including holiday celebrations, community service initiatives, and donation drives for local shelters.

Education

High School Diploma -

Belleville East
Belleville, IL
06-1979

Skills

  • Diligent and trustworthy
  • Effective communication
  • Proficient in Microsoft Office
  • Effective decision-making under stress
  • Effective time management
  • Dependable and responsible

Timeline

Universal Banker 1

Availa Bank
08.2024 - Current

Administrative Office Manager

Town and Country Humane Society
09.2023 - 07.2024

Event Coordinator

Town and Country Humane Society
03.2022 - 07.2024

Custodian

Bellevue University
02.2022 - 11.2023

Administrative Assistant/ Front Desk

Bellevue University
11.2018 - 02.2022

Bank Services Representative

First Data
10.2016 - 10.2018

Teller

First National Bank of Omaha
06.2014 - 09.2016

Administrative Assistant/Office Support

BAE SYSTEMS
06.2008 - 01.2014

High School Diploma -

Belleville East

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