Kathy Ahne
Greenwood,AR
Summary
Professional with strong background in talent acquisition, skilled in sourcing, interviewing, and onboarding top-tier candidates in a manufacturing setting. Known for fostering collaborative team environments and adapting quickly to changing recruitment needs. Demonstrates expertise in candidate assessment, relationship building, and strategic hiring processes, consistently driving successful outcomes. Reliable and results-focused, delivering high standards in every aspect of recruitment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Nidec Motor Corporation
Fort Smith, AR
06.2022 - Current
- Process and enter customer orders accurately and in a timely manner.
- Maintain control and organization of quote and order status from beginning (quote / order) of process until the end (delivery of product).
- Process credits and RGA's accurately and in a timely manner, according to department procedure.
- Identify, communicate, and support resolution of problem areas regarding data entry, system error, customer-service issues, customer training issues or other areas that may negatively impact the overall customer service process.
- Ensure high-level accessibility to customers, including the handling and processing of a large volume of phone calls or emails in a timely and efficient manner.
- Actively acquire and maintain product and system knowledge and updates.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
HR Manager
Weather Barr Windows & Doors
Fort Smith, AR, USA
01.2020 - 01.2022
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Analyzed recruitment metrics regularly to identify trends and areas for improvement in sourcing strategies or processes.
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
Customer Service Specialist
ABB, Ltd.
Fort Smith, AR, USA
01.2017 - 01.2020
- Took on-time delivery from 76% to 96.75% from 2017 to 2020.
- Trend, monitor, and pareto production deficiencies while implementing a 4Q strategy to remedy issues.
- Supported operations, supply chain, and logistics with up-to-date information to rectify exceptions regarding incoming orders and potential delivery dates.
- Coordinated with supply chain and scheduling to keep fill rates for stock products at target levels.
- Monitored the Exceed Dashboard for progress and was key in developing action plans for metric improvement.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Human Resources Supervisor
ABB, Ltd.
Fort Smith, AR, USA
01.2014 - 01.2017
- Reduced time-to-fill rates for open positions by proactively sourcing and pre-screening candidates.
- Strengthened employer brand by showcasing company culture through social media platforms and career events.
- Optimized job postings for maximum visibility, ensuring accurate representation of roles and requirements.
- Coordinated participation in job fairs, college campus events, and networking activities to increase brand visibility among potential candidates.
- Increased employee retention with thorough onboarding programs and regular followups.
- Collaborated with hiring managers to develop clear job descriptions and identify ideal candidate profiles.
- Liaison between Benefit/ HR Coordinator, Employees, and Management regarding discipline, recruiting, safety, and any other human resource issue as needed.
- Planned and administered all phases of human resource activity, including strong employee relations.
- Executed the employee offer process for exempt and nonexempt employees.
- Managed all FMLA, STD, LTD, Employee Benefits, and Wellness Program for a 1300 employee manufacturing plant.
- Recruited, interviewed and hired employees for exempt and non-exempt positions.
- Responsible for plant Affirmative Action reporting and program administration.
Human Resources Benefits Coordinator
ABB, Ltd.
Fort Smith, AR, USA
01.2012 - 01.2014
- Company Overview: Multinational corporation robotics, power, heavy electrical equipment and automation technology. Global Fortune 500 company for 24 years.
- Advocate for the employee regarding personnel policies, benefits, and procedures.
- Brought on board to address and supervise all phases of human resource activity including strong employee relations.
- Administered employee benefit programs and workman's compensation plans.
- Liaison between employees and insurance carriers to resolve issues with regards to benefits.
- Lead annual insurance open enrollment process from start to finish and streamlined process.
- Participated in the employee disciplinary process.
- Investigated EOB irregularities at employees request to resolve issues.
- Managed the first completely digital employee feedback survey.
- Lead United Way Campaign for a record-breaking total of $70,000 in 2014.
- Multinational corporation robotics, power, heavy electrical equipment and automation technology. Global Fortune 500 company for 24 years.
Education
Bachelor of Science - Business Organization Management
John Brown University
12.2017
Skills
- Customer service
- Attention to detail
- Applicant tracking systems
- Social media recruiting
- Cold calling
- Candidate pipeline management
- Candidate tracking
- Data-driven decision making
- Onboarding processes
- Candidate sourcing
Performance Highlights
- Managed/Supervised a manufacturing facility of 1300 employees.
- Streamlined the White Collar/Blue Collar Productivity Initiative by providing training/knowledge to managers, supervisors, as well as new hires regarding the implementation of the new hire tracking system.
- Lead and expedited the OFCCP Conciliation Agreement through applicant tracking logs, talent acquisition procedures and candidate feedback forms.
- Managed Safety & Workman's Compensation claims for multiple facilities ranging from 200 employees to 1300 employees.
- Proactive change agent who spends time in the team member environment encouraging learning and promoting the increased productivity that results in value-added customer service.
- Human Resources: Benefit Plan Strategy and Execution | Employee Wellness and Benefit Plans | Global Retirement Plans | Mergers and Acquisitions.
- Finance & Technology: SAP, ADP, HRIS, TPC-The Payroll Company, I-Solved Hire, I-Solved HCM, Kronos, BUS, Dashboard Exceed, Red Carpet, Shop Floor Display.
- Legal/Certifications: OSHA 300A, A3 audits. 4Q Certified, White Belt Certified, Yellow Belt Certified.
Personal Information
Title: Human Resources Professional
Certification
- Lean Six Sigma White Belt Certified
- Lean Six Sigma Yellow Belt Certified
- 4-Q Certified
- OSHA 10 Certified
Timeline
Inside Sales Representative
Nidec Motor Corporation
06.2022 - Current
HR Manager
Weather Barr Windows & Doors
01.2020 - 01.2022
Customer Service Specialist
ABB, Ltd.
01.2017 - 01.2020
Human Resources Supervisor
ABB, Ltd.
01.2014 - 01.2017
Human Resources Benefits Coordinator
ABB, Ltd.
01.2012 - 01.2014
Bachelor of Science - Business Organization Management
John Brown University