Kathy Allen-Bullard
Macy’s
Lauderdale Lakes,FL
19
years of professional experience
Talented professional in quest of opportunity to apply for a Customer Service position where my proficiency in problem-solving , effective listening, my multitasking capability, my team player effectiveness as well as my capacity to follow directives will prove to be invaluable assets in the success of the team.
Work History
Teleservice Center Associate
1 Year- Assist callers with retirement information
- Assist with setting appointments for benefit claims
- Provides claim status information
- Assist with online ssa.gov/my account setup
- Assist callers with work reports for disabled beneficiaries
- Increased customer service success rates by quickly resolving issues.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
Inventory Sales Associate/Customer Service
10 Years- Major Accomplishments:
- Facilitate in training of new employees
- Delegate and hold coworkers accountable for results
- Establish and maintain effective working relationships
- Make change successful by embedding new practices
- Supervise orders placed for commodities and monitor stock maintenance
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
4 Years- Major Accomplishments:
- Tailored service to customers individual needs
- Achieved or exceeded departmental sales objectives
- Made sound decisions aligned with business goals
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Retail Sales/Backstage Asst Selling Captain
3 Years- Coordinated backstage merchandise flow, ensuring timely setup for events and floor readiness.
- Led stockroom organization, maintaining accurate inventory placement and efficient product retrieval.
- Partnered with sales associates to support fitting room, replenishment, and visual presentation needs.
- Trained new team members on backstage procedures, safety practices, and workflow expectations.
- Supervised sales floor activities, ensuring merchandise presentation and customer service standards.
- Coordinated associate coverage across fitting rooms, registers, and selling zones to maintain workflow.
- Trained new team members on store procedures, product knowledge, and service expectations.
- Resolved customer concerns promptly, supporting service recovery and positive shopping experiences.
- Partnered with management to prioritize tasks, support seasonal changes, and improve floor efficiency.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supported loss-prevention standards by securing merchandise and following store compliance procedures.
Education
Skills
Languages: Fluent in spoken and written English.
Computer: Proficient in Microsoft Office Programs.
Managerial: Exceptional leadership
successful administration of workplace assignments.
Supervisory: Management team support to influence positive results.
Customer Satisfaction
Good Listening Skills
Customer Experience
Customer Needs Assessments
Customer Inquiries
Accomplishments
- MetroPCS – Fort Lauderdale, FL
- First Quarter Most Valuable Player Award
- Macy’s Hospitality Star Awards 2025 TRUST AWARD
- Macy’s Spring Certification of Appreciation 2026
Timeline
Retail Sales/Backstage Asst Selling Captain
Macy’s
11.2023 - CurrentRead More
Teleservice Center Associate
Social Security Administration
11.2022 - 11.2023Read More
Inventory Sales Associate/Customer Service
T-Mobile
01.2012 - 01.2022Read More
Customer Service Representative
T-Mobile
01.2008 - 01.2012Read More
Ashford University
Read More