Kathy Alvarez
Chicago,IL
Summary
Dynamic Lab Assistant with proven expertise at Lawndale Christian Health Center in laboratory techniques and specimen processing. Recognized for enhancing patient care through effective collaboration and training. Skilled in lab equipment maintenance and inventory management, while delivering exceptional customer service in retail environments. Committed to improving operational efficiency and patient outcomes.
Overview
9
9
years of professional experience
Work History
Lab Assistant
Lawndale Christian Health Center
3750w.Ogden Ave
01.2020 - Current
- Conducted routine laboratory tests and analyses to support patient care initiatives.
- Assisted in maintaining laboratory equipment, ensuring compliance with safety protocols.
- Collaborated with medical staff to interpret test results and improve patient outcomes.
- Developed and implemented standard operating procedures for laboratory processes.
- Trained new lab personnel on operational protocols and best practices for efficiency.
- Managed specimen sample handling, receiving, storage and inventory.
- Familiar with pediatric vaccines
- Pediatric blood draws
- Handled Urine and stool specimens
- Logged samples correctly into computerized tracking system.
- Safely administered flu and pneumonia vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects.
- Managed immunization clinics during flu season, efficiently administering vaccines to hundreds of community members
Retail Sales Associate Worker
Banana Republic
Chicago, IL
08.2017 - 01.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining visual merchandising standards to enhance store presentation and drive sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Trained new associates on operational procedures and product knowledge to improve team performance.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Participated in store meetings to discuss strategies for meeting sales goals and improving overall performance metrics.
- Greeted customers and provided outstanding customer service.
Education
Associate of Science - General Studies
Malcom X College
Chicago, IL05-2018
High School Diploma -
Kelly High School
Chicago05-2013
National Phlebotomy Association Certificate - Phlebotomy
MalcomX College
Chicago05-2019
Skills
- Laboratory techniques
- Specimen processing
- Lab equipment maintenance
- Lab inventory management
- Fluent bilingual communication
- Hardworking and reliable
- Good time management
- Customer service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Lab Assistant
Lawndale Christian Health Center
01.2020 - Current
Retail Sales Associate Worker
Banana Republic
08.2017 - 01.2019
Associate of Science - General Studies
Malcom X College
High School Diploma -
Kelly High School
National Phlebotomy Association Certificate - Phlebotomy
MalcomX College