Kathy Andino-Rodriguez
Minneola,FL
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
Work History
SR. MANAGER IOA Nights
Universal Destinations & Experiences
07.2021 - Current
- Manage overall operations and lead a team of up to 175 hourly Team Members with focus on setting work expectations, problem solving and resourceful thinking
- Ensure the growth and development of Managers & Supervisors through setting leadership standards
- Conduct weekly meetings with Managers, management team, and team briefings
- Perform administrative duties which included: Managers yearly evaluation and quarterly memos, leadership development plans, review employee evaluations, line schedules and ordering of tools & equipment
- Monitor and review labor hours daily, non-labor budget weekly, capital budget yearly, safety compliance, and performance evaluations regularly
- Oversee adequate staffing levels to effectively maintain coverage of all position to include call ins and time off requests
- Demonstrate the ability to respond quickly to customers’ requests and concerns along with managing multiple tasks and high priority projects while remaining adaptable, flexible, and meeting tight deadlines
- Maintain and work closely with senior leadership to measure goal achievement, determine areas of improvement along with strategy development and execution planning
- Collaborate nightly with department leaders to establish strategic plans and objectives to work efficiently around each other’s teams
- Develop and drive TSAT action plans to remove barriers and increase Team Member satisfaction
- Foster a culture of transparent communication, feeling valued and recognized, cooperation, and partnership
- Ensure programs are in place to keep the workplace safe and fun while increasing overall job efficiency
MANAGER
Universal Orlando Resort
04.2017 - 07.2021
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Conducted regular management meetings to foster effective communication and performance
- Resolved conflicts between Team Members promptly using sound judgment based on company policies
- Reduced workplace safety or health hazards by enforcing work practices and procedures
Assistant MANAGER
Universal Orlando Resort
02.2017 - 04.2017
- Maintained hands-on knowledge of all job roles and regularly stepped in to perform business duties
- Interviewed potential job candidates and made hiring recommendations to the Manager
- Provided guidance and support to Supervisors with challenging situations
- Conducted regular performance evaluations with Supervisors to ensure goals were being met efficiently
SUPERVISOR
Universal Orlando Resort
11.2015 - 02.2017
- Set performance goals for hourly Team Members through quarterly development forms
- Trained, led, and directed new hires to include exempt on company policies, procedures, operations, and work ethics
- Ensured areas were show ready for both internal and external guests
- Coordinated activities and recognition events for hourly Team Members
Education
LONG ISLAND UNIVERSITY
Brooklyn, NYNYC Technical College
Brooklyn, NYSkills
- Leadership/Coaching
- Organization
- Time Management
- Creative Problem Solving
- Team Building
- Customer Service
Awards
2022 Q3 Excellence in Leadership
Timeline
SR. MANAGER IOA Nights
Universal Destinations & Experiences
07.2021 - Current
MANAGER
Universal Orlando Resort
04.2017 - 07.2021
Assistant MANAGER
Universal Orlando Resort
02.2017 - 04.2017
SUPERVISOR
Universal Orlando Resort
11.2015 - 02.2017
NYC Technical College
LONG ISLAND UNIVERSITY
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