Kathy-Ann V. Mayers
Philadelphia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Remote Administrative Assistant
Self-employed
Philadelphia, PA
03.2023 - Current
- Screen emails and de-clutter inbox by creating folders, labels and filters.
- Manage social media accounts creating graphics, content and responding to comments and messages, improving online business presence.
- Managed database systems containing customer contact information.
- Provided administrative support for clients, including scheduling meetings, travel arrangements and managing calendars.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Developed and maintained filing systems for confidential documents and records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Operations Supervisor
Credentia Nurse Aide Registry
Bala Cynwyd, PA
04.2022 - 03.2023
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Evaluated and reported on department metrics to upper management.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Oversaw implementation of procedures, goals and objectives within operations.
- Maintained staff by recruiting, selecting and developing personal growth opportunities.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Call Center Supervisor
Nutrisystem
Fort Washington, PA
11.2015 - 04.2022
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
- Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.
- Automated document flow by maintaining coaching and developing sessions, time-off requests and payroll data into database.
- Interfaced with cross-functional support groups to manage daily operations.
- Trained new employees on processes to promote productivity team-wide.
- Handled escalated customer service concerns to preserve revenue streams from key customers.
- Worked with training team to develop and maintain training and ongoing support material.
Call Center Representative
Aerotek
Horsham, PA
08.2015 - 11.2015
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Reviewed customer account information to determine current issues and potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Trained new employees on processes to promote productivity team-wide.
- Handled escalated customer service concerns to preserve revenue streams from key customers.
- Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
Emergency Dispatcher
Vector Security
Plymouth Meeting, PA
08.2014 - 08.2015
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
Claims Adjuster, Automobile and Casualty
Sedgwick Claims Management
Philadelphia, PA
08.2003 - 06.2012
- Handled and processed a variety of claims, including general liability and bodily injury.
- Conducted interviews, gathered detailed information and completed field investigations.
- Consulted accountants, engineers, lawyers and physicians when needed.
- Obtained necessary information to complete proper evaluation of injury claims.
- Completed required investigations on referred files within established timeframes.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Recommended settlement offers and negotiated payment arrangements.
- Contacted injured parties and legal representatives to negotiate final settlements for claims.
Claims Examiner
AIG Insurance
Philadelphia, PA
08.1999 - 08.2003
- Handled and processed variety of claims, including general liability and bodily injury.
- Communicated with personnel and legal counsel on claims involving litigation.
- Consulted accountants, engineers, lawyers and physicians when needed.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Paid and processed claims within designated authority level.
Education
Associate of Arts - Business
Peirce College
Philadelphia, PA05.2010
Practical Nursing Certification - Nursing
Atlantic Technical College
Pompano Beach, FL08.2003
Skills
- Quality control optimization
- Information tracking
- Scheduling proficiency
- Employee motivation
- Training coordination
- Productivity benchmarks
- Project planning and coordination
- Performance updates
- Scheduling and calendar management
- Event coordination
- Data entry
- Analytical
- Training delivery
- Microsoft Office Skills expertise, including Word, Excel, PowerPoint, Access and Outlook
- Document management
Timeline
Remote Administrative Assistant
Self-employed
03.2023 - Current
Operations Supervisor
Credentia Nurse Aide Registry
04.2022 - 03.2023
Call Center Supervisor
Nutrisystem
11.2015 - 04.2022
Call Center Representative
Aerotek
08.2015 - 11.2015
Emergency Dispatcher
Vector Security
08.2014 - 08.2015
Claims Adjuster, Automobile and Casualty
Sedgwick Claims Management
08.2003 - 06.2012
Claims Examiner
AIG Insurance
08.1999 - 08.2003
Associate of Arts - Business
Peirce College
Practical Nursing Certification - Nursing
Atlantic Technical College
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