Kathy Arana

• Accepts and processes new applications for landfill accounts and Franchise licenses.
• Maintains updated account information (ie: change of addresses, phone #'s) etc.
• Monthly audits and notifications of the Franchisee's expired (bonds, certificate of liability, workers compensation, and Franchise license's).
• Daily backups of the Scale House data files, for transmission into office files.
• Update Waste Works software, when necessary.
• Help or evaluate any problems with the Scale House software or computer.
• Verifies daily incoming funds from the landfill tipping fees: A/R checks, Franchise fees and other income, prepares funds for deposit and prepares daily receipts recap report for the Comptroller's Office.
• Post account receivables payments into Waste Works.
• Process month end, create financial reports to include the editing, printing and mailing of financial statements.
• Reconcile and correct landfill accounts with billing errors.
• Retrieve, copy and scan signed tickets to our customers, when requested.

Administrative:

• Prepare and enter agenda items into OnBase Agenda, make copies of documents for submission to the Clerk's office, for agenda board meetings.
• Receives and disperses incoming mail and packages.
• Accepts and receives incoming calls from our customers, Franchise haulers and general public
• Maintains inventory and keeps adequate supplies of office and any other general office products.
• Conducts general administrative tasks to include filing, copying, scanning, typing of correspondence letters and memo's etc.
• Maintains documents and logs of records retention.
• Annually boxes old files and creates new files for our office filing system.

• Maintains security to ensure access to only authorized vehicles from the landfill main entrance to the drop-off stations.
• Maintains log of all vehicles and individuals entering and exiting the landfill and drop-off stations; directs individuals to proper locations.
• Inspects and evaluates proper function of vehicle scale daily and reports any needed repairs.
• Weighs and maintains records of all incoming/outgoing loads that cross the scales.
• Inspects loads and queries drivers, as required. Enters load information and customer/vehicle information into computer system and operates computerized vehicle scale to determine weight of load.
• Redirects loads based upon load contents not permitting loads containing hazardous or unauthorized waste or other materials not in compliance with regulations for the facility.
• Collects payments from customers for disposal fees; issues receipts and documents transactions.
• Balances and reconciles cash, cash receipts, and charge receipts daily.
• Responds to customer inquiries regarding departmental rules, policies, and procedures.
• Performs duties as assigned/necessary which are related, or logical in assignment to the position.

· Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

· Fostered positive working relationships with customers by responding to questions and concerns.

· Completed on-time deliveries by choosing best and most efficient routes.

· Collected money in payments for completed deliveries and services daily.

· Maintained accurate financial records by collecting and documenting timely and past-due customer payments.

· Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.

· Recorded each delivery using proper paperwork before leaving warehouse.

· Communicated customer complaints, requests and feedback to company management for swift resolution.

· Submitted receipts and money received from deliveries at end of each shift.

· Loaded and secured items in trucks to avoid damage to parcels during delivery.

· Completed all necessary paperwork using neat and legible handwriting.

· Operated vehicle safely in highly congested areas with no traffic violations.