Kathy Arteaga
Covina,CA
Summary
Dynamic Office Administrator with a proven track record at VMA Communications, enhancing customer satisfaction and streamlining operations. Skilled in office administration and verbal communication, I excel in managing administrative support and coordinating marketing efforts. Achieved significant improvements in client relationship management and operational efficiency, demonstrating a strong ability to multitask and foster team collaboration.
Overview
23
23
years of professional experience
Work History
Office Administrator
VMA Communications
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Develop promotional material and coordinate marketing efforts to maximize event attendance.
- Managed client relationships, ensuring our outstanding invoices get paid on a timely manner.
- Provided comprehensive administrative support to management team, including travel arrangements, car rentals, payroll support, staff mileage and reimbursements and creating monthly all staff agendas.
Health and Welfare Clerk
Zenith American Solutions
01.2016 - 05.2023
- Provided customer service to our members regarding eligibility, vacation, death claims and work history.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Enhanced member satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Review and process enrollment forms for our members for Health Net, Kaiser Permanente and Anthem Blue Cross.
Customer Service Representative
Associated Third Party Administrators
12.2001 - 01.2012
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Submit billing data to appropriate insurance providers.
- Process claims for medical, dental and vision for members.
Education
High School Diploma -
Valle Lindo High School
El Monte, CA06-2001
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Verbal communication
- Document management
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
VMA Communications
06.2023 - Current
Health and Welfare Clerk
Zenith American Solutions
01.2016 - 05.2023
Customer Service Representative
Associated Third Party Administrators
12.2001 - 01.2012
High School Diploma -
Valle Lindo High School
Similar Profiles
Damien TurnbullDamien Turnbull
Engineering at Active VMAEngineering at Active VMA
Kevin TaylorKevin Taylor
Lead Electrician at Vma ElectricLead Electrician at Vma Electric
John LittonJohn Litton
Consumer Sales Associate at Verizon Communications/Frontier CommunicationsConsumer Sales Associate at Verizon Communications/Frontier Communications