Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Ayala

Kansas City,MO

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Consumer Affairs Specialist

Hostess
05.2023 - Current
  • Listened closely and understood perspectives on consumer issues and created equitable and fair solutions.
  • Identified and resolved consumer issues with thorough research and follow-through.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

Virtual Receptionist

Ruby
06.2022 - 04.2023
  • Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Resolved customer problems and complaints

Assistant Manager

B&B Theatres at Union Station
04.2021 - 05.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Chocolatier

Chips Chocolate Factory
10.2018 - 12.2020
  • Packaged chocolate items for delivery or pickup.
  • Made confections out of chocolate on daily basis.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

AmeriCorps VISTA - Marketing Coordinator

MINDDRIVE
08.2017 - 08.2018
  • Served as the Marketing Coordinator at MINDDRIVE, a nonprofit after school program for high school students
  • Ran social media and captured content
  • Helped plan and execute events
  • Built relationships with other nonprofit partners, mentors and students
  • Put together videos to showcase at events and for recruitment purposes

Games Attendant

Main Event Entertainment
10.2016 - 04.2017
  • Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
  • Trained new hires
  • Monitored rules and regulations for each different game and attraction.
  • Maintained prize displays and provided weekly and monthly inventory count of merchandise for each game.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.

Education

Some College (No Degree) -

MidAmerica Nazarene University
Olathe, KS

Skills

  • Fluent Spanish Speaker
  • Photography and videography
  • Adobe Creative Suite
  • Flexibility

Timeline

Consumer Affairs Specialist

Hostess
05.2023 - Current

Virtual Receptionist

Ruby
06.2022 - 04.2023

Assistant Manager

B&B Theatres at Union Station
04.2021 - 05.2022

Chocolatier

Chips Chocolate Factory
10.2018 - 12.2020

AmeriCorps VISTA - Marketing Coordinator

MINDDRIVE
08.2017 - 08.2018

Games Attendant

Main Event Entertainment
10.2016 - 04.2017

Some College (No Degree) -

MidAmerica Nazarene University

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Kathy Ayala