Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Kathy Barber

Des Moines,IA

Summary

Proven track record in enhancing customer satisfaction and streamlining transaction processes, notably at Greater Iowa Community Credit Union. Skilled in money handling and customer relationship development, achieving operational excellence and fostering positive client relationships. Demonstrates professionalism, courtesy, and a results-driven approach, significantly improving service delivery and efficiency. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.

Overview

33
33
years of professional experience

Work History

Cashier

Caseys's General Stores
08.2005 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Bank Teller

Greater Iowa Community Credit Union
10.2000 - 07.2005
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Referred customers to other banking departments for specialized services.

Guest Service Receptionist

Best Western Starlight Village
04.1990 - 11.2000
  • Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
  • Streamlined check-in and check-out processes for improved guest experience and increased positive reviews.

Education

High School Diploma -

New Providence Community School
New Providence, IA
05.1978

Skills

  • Professionalism and Courtesy
  • Money Handling
  • Deposit and withdrawal management
  • Cash counting
  • Customer relationship development
  • Patience and Empathy
  • Transaction Processing
  • Listening and Comprehension
  • Customer Needs Assessment
  • Cash Handling
  • Approachable
  • Positive
  • Friendly

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Cashier

Caseys's General Stores
08.2005 - 02.2023

Bank Teller

Greater Iowa Community Credit Union
10.2000 - 07.2005

Guest Service Receptionist

Best Western Starlight Village
04.1990 - 11.2000

High School Diploma -

New Providence Community School

Similar Profiles

CREATE PROFILE
Kathy Barber