Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Barbour

7818 S Evans,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Bar Manager

Randy's Lounge
Chicago, IL
01.2020 - Current
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
  • Followed strict recipes and drink measurements to minimize product used.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 100% improvement over prior onboarding process.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Checked ID cards and verified bar guests were of legal age.
  • Consulted with managers to organize special events and promotions.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Shrunk inventory costs 50% through proactive evaluation and adjustment of vendor relationships.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Increased profits with enhanced inventory oversight and strategic pricing adjustments.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Determined business needs by acquiring client feedback for process improvements.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
  • Closed out cash register and prepared cashier report at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Improved customer service rankings by resolving issues quickly and accurately.

Property Manager

Versailles Property
Chicago, IL
01.2017 - 01.2020
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Oversaw management of three properties while providing general service to tenants.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Developed and executed plan to achieve and maintain 98% or better rate of occupancy.
  • Maintained sufficient number of units market-ready for lease.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.

Education

High School Diploma -

Kenwood High School
Chicago
06.1991

Skills

  • Flexible, punctual, and dependable
  • Good Prioritization and time management
  • Team Player and self motivated
  • Work well under pressure
  • Ability to handle multiple tasks
  • Proficient in Microsoft Teams, Word, Excel, Spreadsheet, and Powerpoint
  • Interpersonal and
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Health Codes Compliance
  • Safety awareness
  • Verbal and written communication
  • Training and mentoring
  • Scheduling
  • Strategic planning

Timeline

Bar Manager

Randy's Lounge
01.2020 - Current

Property Manager

Versailles Property
01.2017 - 01.2020

High School Diploma -

Kenwood High School

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Kathy Barbour