Kathy Beck
Saint Joseph,IL
Summary
Experienced professional in customer service and receptionist roles with a strong work ethic and a passion for delivering exceptional service. Highly motivated team player excelling in detail-oriented and flexible environments. Creative problem-solving skills and active listening abilities make a valuable asset in customer-facing roles. Known for dedication to providing top-notch service and building positive relationships with clients and colleagues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MedServ Equipment Corp.
Urbana, Illinois
01.2025 - 05.2025
- Worked with the public, coworkers and other divisions of this durable medical equipment company. Operating computers, specific business-related programs, phones and other general office equipment. Conversing with customers by telephone or in person to provide information about products or services. Organizing, planning, problem solving and prioritizing work. Intake and processing faxed orders for equipment and service. Creating patient files and orders, uploading and requesting documents and communicating with doctor offices and patients. Verifying insurance information and compliance standards. Maintain patient confidentiality in accordance with HIPPA, OSHA, State & Federal regulations
- Part time
Customer Service Representative
Quipt Home Medical Corp.
Mesa, Arizona
06.2024 - 01.2025
- Company Overview: Durable Medical Equipment and Home Care.
- Worked remote from home in Illinois after moving back from Arizona after 25 years. Communicating with People inside and outside the company and other divisions, with peers and supervisors. This corporation is the 5th largest in the US, with divisions coast to west coast, Alaska to Florida. Duties included: communication primarily by an electronic phone system, teams, email and FAX. This is one of the larger divisions and each employee was assigned several specific tasks as part of the processing system and cross trained on all tasks. I was assigned to analyze data. Data processing, documenting, recording information. Intake and processing faxed orders for equipment and service. Creating patient files and orders, uploading and requesting documents and communicating with doctor offices and patients. Verifying insurance information and compliance standards. Organizing, planning, and prioritizing work. Maintain patient confidentiality in accordance with HIPPA, OSHA, State and Federal regulations.
- Worked at this division first, on location at the office. Working directly with the public, coworkers, peers, other divisions and people outside the company. Doing many of the same tasks as described above. This division is much smaller and therefore all employees work on all tasks. Take or enter orders, or obtain details of complaints, keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, interpreting the meaning of information for others as well as actions taken. Making decisions and solving problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Scheduling appointment with the Respiratory Therapist or the delivery drivers. I also worked as the receptionist at this office; answer phones and greeting people coming in to do business, during the last 6 months I was there, before I moved.
- Full time
Receptionist Front Desk
Highgate Senior Living Prescott Lakes
Prescott, AZ
01.2020 - 08.2023
- Company Overview: Independent, Assisted and Memory senior living community.
- Working directly with the public, coworkers, peers and other people outside the community. First face of the community, greeting residents, visitors, healthcare workers and emergency service responders. Other duties and requirement; Extensive knowledge of the communities' daily operations, multi-tasking, ability to adjust between task at a moment's notice. Monitoring, main entryway, and entry into restricted areas and the resident emergency system. Monitoring processes, information, and surroundings. Answering phones, emails and intercom system. Provide consultation and advice, making decisions and solving problems interpreting the meaning of information to residents and guest. Processing, documenting, recording information. Communicating with supervisors, peers, reporting updates, working on special projects. Organizing, planning, and prioritizing work, scheduling appointments, performing general physical activities. Sanitizing common and work areas. This position was held during the COVID-19 crisis and required many additional duties, required by State & Federal law.
- Full time
Receptionist Front Desk
Las Fuentes Resort Village
Prescott, AZ
06.2019 - 12.2019
- Company Overview: Senior Living Community.
- Working directly with the public, coworkers, peers and other people outside the community. First face of the community, greeting residents, visitors, healthcare workers and emergency service responders. Other duties and requirement; Extensive knowledge of the communities' daily operations, multi-tasking, ability to adjust between task at a moment's notice. Monitoring, main entryway, and entry into restricted areas and the resident emergency system, interacting with computers other office equipment and intercom system. Provide consultation and advice, making decisions and solving problems interpreting the meaning of information to residents and guest. Processing, documenting, recording information. Communicating with supervisors, peers, reporting updates, working on special projects. Organizing, planning, and prioritizing work, scheduling appointments, performing general physical activities.
- Full time
Receptionist/Medical Office Assistant
Next Level Functional Health
Prescott, Arizona
10.2018 - 05.2019
- Company Overview: Independent, Functional and Functional Health office.
- Working with computers, phones and general office equipment and patient files. Answering phones, scheduling appointments. Working directly with the public. Organizing tasks, completing them in a timely manner. Updating and keeping records of customer information, interactions and transactions, for company and paper files. Processing payments, tracking inventory. Assisting with patient treatments with assistants and instruction of the doctor. Cleaning and upkeep of office and therapy rooms, performing general physical activities.
- Part-time
Licensed Property Manager Assistant
M-2 Properties, LLC
Prescott, Arizona
04.2015 - 07.2018
- Company Overview: Property Management Company.
- Assisting owner of 12 Limited Liability Companies with each company having many properties for rent. Working directly with public, supervisors, coworkers and peers, tenants, maintenance, utility companies, banks and other intuitions related to his business. Performing daily activities, organizing, planning, and prioritizing work. Working with phones computers, accounts receivable, payable, data entry, filing, phones, showing, leasing, preparing and renewing contracts for rental properties. Scheduling appointments, making decisions, solving problems. Monitoring processing and updating information. Provide consultation and advice to tenants and perspective renters. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Contact customers to respond to inquiries or to notify them of application results or getting any other necessary information. Arranging for utility companies to turn or shut off utilities. Performing general physical activities.
- Full time
Licensed Administrative Assistant
Realty Executives Northern AZ
Prescott, Arizona
10.2012 - 04.2015
- Receptionist/Licensed Admin. Assistant/Office Manager, Sedona Branch Office – 02/2013 - 04/2015 Working directly with the public, supervisors, coworkers and peers. Open office daily Monday-Friday. Maintain office appearance, monitoring switchboard for multiple offices phones for five branches. Greeting clients, assisted agents with daily Real Estate procedures and processes. Organizing, planning, and prioritizing work, scheduling appointments, processing, documenting, recording information, uploading documents into computer and paper files. Getting necessary information for agents or clients. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken, making decisions and solving problem. Contact customers to respond to inquiries, interpreting the meaning of information or to notify them of results or any planned adjustments made or needing to be made. Performing other required normal daily office duties, ordering supplies for all branches. Providing information and driving directions to properties and other local area surroundings, businesses, scenery and popular attractions.
- Receptionist/Licensed Admin. Assistant/Office Manager, Prescott Lakes Branch Office – The duties and responsibilities were the same at this office as the Sedona office. I moved from Prescott to the Sedona office on the condition that it would be a temporary situation, to cover the office until they could find someone from the Sedona area to take over. The process of finding someone took over 2 years and I wanted to move back to Prescott.
- Full time
Education
High School Diploma -
Urbana High School
Illinois05.1980
Arizona Real Estate License -
Arizona School of Real Estate
Arizona2005
Skills
- Telephone interaction skills development
- Thoroughness in detail-oriented tasks
- Clear interpersonal communication
- Effective communication through listening
- Efficient multitasking
- Proficient in computer applications
- Driven professional
- Creative problem solver
- Consistent performance
Certification
- State of Arizona Appraiser 1 certificate.
- Issued by the Arizona Department of Revenue, 2003
Hobbies and Interests
I enjoy animals, the outdoors and traveling. I enjoy volunteering at my Church for activities and for our weekly Free Food Store, donating my time. I feel strongly about giving back to the community.
OTHER EXPERIENCE & SKILLS
- Experience with: Skype, Zoom, LinkedIn, Facebook, YouTube, Microsoft Teams. Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft Windows, Microsoft Internet Explorer, Microsoft Office, Microsoft 365, Microsoft OneNote.
- Adobe Systems Adobe Acrobat, Data entry software, medical condition coding software, Customer account management software, multi-line telephone systems. Wireless telephone headsets, Desktop & personal computers, Copiers, Scanners, FAX machines electronic and standard copier fax.
Timeline
Customer Service Representative
MedServ Equipment Corp.
01.2025 - 05.2025
Customer Service Representative
Quipt Home Medical Corp.
06.2024 - 01.2025
Receptionist Front Desk
Highgate Senior Living Prescott Lakes
01.2020 - 08.2023
Receptionist Front Desk
Las Fuentes Resort Village
06.2019 - 12.2019
Receptionist/Medical Office Assistant
Next Level Functional Health
10.2018 - 05.2019
Licensed Property Manager Assistant
M-2 Properties, LLC
04.2015 - 07.2018
Licensed Administrative Assistant
Realty Executives Northern AZ
10.2012 - 04.2015
High School Diploma -
Urbana High School
Arizona Real Estate License -
Arizona School of Real Estate
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