Summary
Overview
Work History
Education
Skills
Timeline
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KATHY BENNETT

Service Operator
Downsville,LA

Summary

Organized Service Operator bringing 21 years of experience in customer support, office administration and leadership. Collaborative with dedication to accurately determining and achieving strategic administrative objectives. Proven ability to analyze complex issues and implement effective solutions. Adaptable and solutions-oriented with ability to manage stringent budgets and timelines.

Excellent communication and relationship building skills with proficiency in Time & Labor, Click Schedule, Click Touch, Maximo, Storm Assist, CCS, Saiso, AM/FM, Ubet, GTViewer, Epoch, Concur, PCard, Payment Request Center.

Overview

21
21
years of professional experience

Work History

Service Operator

Entergy Arcadia
Arcadia , LA
03.2017 - Current
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Time Keeper for our offices which consist of 21 Service Men, 2 supervisors, 1 OC, and myself.
  • I assist the OC in scheduling work orders, look up orders in CCS to make sure the permits have been received. Make orders in Maximo. Help dispatch during storms using Storm Assist.
  • I assist the EA’s in the area on work orders that need to be looked at for permits and help cancelling them to reissuing if not needed.
  • I assist the linemen and supervisor on inputting information gathered for reliability projects in the shared folders.
  • I am responsible of making sure the PCards, AmEx Cards, and bills paid through Payment Request Center is reconciled correctly and coded to come out of the correct budgets.
  • I am certified as a Test Administer of the CAST test.
  • I have assisted with storm duty in state and out of state as logistics when called upon.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.

Customer Service Specialist I

Entergy
West Monroe, LA
09.2015 - 03.2017
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Increased efficiency and team productivity by promoting operational best practices.
  • I have had the opportunity to go to Jackson to train and assist the supervisors on the duties of the Tech Desk for when a new construction account has to be set up.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

Customer Service Lead

Entergy
West Monroe, LA
2001 - 2015
  • Stepped up to assist customer service manager with complaints and assisted in all departments in the West Monroe phone center which consisted of working the One Point Desk, Permit Desk, ATO/ASAP Desk, Builders Desk, Internet Desk.

Customer Service Rep-Tech Department

Entergy
West Monroe, LA
03.2000 - 10.2001
  • Assisting customers that are building new homes or businesses.
  • Faxed spec sheets to customers, explained requirements needing to be met to receive service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative-Service Initiation

Entergy
West Monroe, LA
04.1999 - 03.2000
  • Assisting customers moving to new locations.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Dardanelle High School

Skills

Tech-savvy

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Timeline

Service Operator

Entergy Arcadia
03.2017 - Current

Customer Service Specialist I

Entergy
09.2015 - 03.2017

Customer Service Rep-Tech Department

Entergy
03.2000 - 10.2001

Customer Service Representative-Service Initiation

Entergy
04.1999 - 03.2000

Dardanelle High School

Customer Service Lead

Entergy
2001 - 2015

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KATHY BENNETTService Operator