Kathy Blair
Temecula,CA
Summary
Talented Revenue Cycle Supervisor oversees and optimizes billing and coding management for busy General Surgery, Bariatric and Gastrointestinal practice. Knowledgeable about full revenue cycle process, including accounts receivables, payment posting and customer relations. Astute accounting professional with eye for detail with heavy emphasis on superior customer service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Supervisor of Revenue Cycle
Healthfirst Medical Group
09.1993 - 08.2023
- Strengthened team relationships and effectiveness with hands-on and motivational approach.
- Trained, evaluated and challenged team of 10-100 personnel.
- Conducted audits of registrations, insurance verifications and insurance denials.
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Monitored and guided revenue cycle operations.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Completed bi-weekly payroll for 10-100 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Bartender/Restaurant Waitress
Cantina Dos Amigos- Little Dos
03.2003 - 03.2012
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
CPC - Billing And Coding
Advanced Academy of Professional Coders
Online03.2008
High School Diploma -
Federal Way High School
Federal Way, WA07.1975
Skills
- Collections Experience
- Vendor Relations
- Payment Posting
- Claim Submission
- Patient Account Management
- Insurance Coordination
- Billing Management
- Billing Cycle Expertise
- Revenue Performance
- Procedure Optimization
- Account Resolutions
- Team Building
- Scheduling
- Performance Management
- Appointment Scheduling
- Staff Management
- Employee Supervision
- Staff Development and Training
- Coaching and Mentoring
- Complex Problem Solving
- Scheduling and Calendar Management
- Clerical Staff Oversight
Certification
- Academy of Professional Coders , 2006 and 2012(Note: not currently active)
Timeline
Bartender/Restaurant Waitress
Cantina Dos Amigos- Little Dos
03.2003 - 03.2012
Supervisor of Revenue Cycle
Healthfirst Medical Group
09.1993 - 08.2023
CPC - Billing And Coding
Advanced Academy of Professional Coders
High School Diploma -
Federal Way High School
Similar Profiles
Sophie XiongSophie Xiong
Care Coordinator at HealthfirstCare Coordinator at Healthfirst
Mauricio NavarroMauricio Navarro
Manager at HealthFirstManager at HealthFirst
Fiza ImamFiza Imam
Integrated Products Project Liaison at HealthfirstIntegrated Products Project Liaison at Healthfirst
Pamela ScottPamela Scott
Volunteer at Oceanside Museum of ArtVolunteer at Oceanside Museum of Art
Gabriel RamirezGabriel Ramirez
Driver at UBER EATSDriver at UBER EATS