Kathy Bolich

Assistant Manager

JOANN Fabrics and Crafts

Fairview Heights, Illinois

12.2011 - Current

Delegated work to staff, setting priorities and goals.
Supervised daily operations including scheduling shifts, assigning duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Analyzed business performance data and forecasted business results for upper management.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Resolved conflicts between team members in an effective manner.
Recruited and trained new employees to meet job requirements.
Implemented quality control measures to uphold company standards.
Assigned work and monitored performance of project personnel.
Communicated regularly with customers to gain insights into their needs.
Reviewed completed work to verify consistency, quality, and conformance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Managed customer service inquiries and complaints in a timely manner.
Maintained up-to-date knowledge of company products and services.
Maintained accurate records of sales transactions using point-of-sale systems.
Interviewed prospective employees and provided input to HR on hiring decisions.
Monitored employee attendance records, timekeeping, and payroll information.
Operated equipment and machinery according to safety guidelines.
Completed day-to-day duties accurately and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Managed inventory and supplies to ensure materials were available when needed.