Kathy Bonville
AMSTERDAM,NY
Summary
Highly skilled and enthusiastic professional with more than 40 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in New York.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Director of Patient Services
Home Health Care Partners Corp
11.2014 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Employee Health Nurse responsibilities
- Training program for HHA
- Negotiating contracts
Case Manager
Home Health Care Partners Corp
06.2008 - 11.2014
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Education
Associate of Applied Science - Nursing
Adirondack Community College
Queensbury, NY05.1983
Skills
- Interdepartmental Functions Coordination
- Operational Records Maintenance
- Budget Development
- Operating Plans Development
- Financial Reporting Coordination
- Policy and Program Development
- Process Implementation
- Information Systems Development
- Risk Management
- Decision-Making
- Employee Work Scheduling
- Service Utilization Improvements
- Employee Supervision
- Employee Performance Evaluations
- Critical Thinking
- Financial Operations Oversight
- Employee Training Program
- Employee Recruitment and Hiring
- Schedule Management
- Performance Monitoring
- Personnel Recruitment
- Utilization Management
- Patient Care Assessment
- Human Resources Management
- Records Management
- Nursing Operations Management
- Records Maintenance
- Administrative Staff Supervision
- Quality Assurance Controls
- Health Information Systems
- Problem Identification
- Clinical Staff Management
- Clinical Quality Program Standards
- Diagnostic Services Monitoring
- Instructional Material Development
- Personnel Management
- Patient Education
- Multidisciplinary Team Collaboration
- Patient Relations
- HIPAA Guidelines
- Emergency Readiness
- Patient Education and Counseling
- Patient Safety
- Hiring and Recruitment
- Medication Dispensing
- Compliance Advisory
- Staff Supervision
- Staff Scheduling
- Staff Management
- Electronic Medical Record Software
- Training and Mentoring
Timeline
Director of Patient Services
Home Health Care Partners Corp
11.2014 - Current
Case Manager
Home Health Care Partners Corp
06.2008 - 11.2014
Associate of Applied Science - Nursing
Adirondack Community College
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