Kathy A. Borgwardt
Milton,WI
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Leader of leaders and analytical problem-solver with proven team building and management success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Manager
HomeGoods
Janesville, WI
05.2019 - Current
- Plan and execute merchandising and flow of fresh receipts to maximize sales.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback. Team capacity 50.
- Maximized sales of a $5 Million location and minimized shrink through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Accountable for Merchandising, Operations, Customer Service, and Human Resources.
- Recruit, train, coach, and develop new and existing talent for optimal career growth. Provide development for Assistant Store Managers to ensure their ability to promote to a higher level.
Store Manager
TJ Maxx
Machesney Park, IL
07.2014 - 05.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
TJ Maxx
Machesney Park, IL
10.2008 - 07.2014
- Hire, train, supervise and motivate team of 65+ full and part-time associates
- Ensure proper processing and display of merchandise for top sales performance
- Develop innovative and cost-effective solutions to increase bottom line, budget awareness, and improving customer service offerings
- Manage daily business objectives
- Develop creative plans to increase store sales and reduction of shrink
- Ensure payroll is precise and monitored, adhere to state labor laws, audit timecards, process payroll
Assistant Store Manager
Gander Mountain
Madison, WI
09.2000 - 08.2008
Assistant Store Manager
Dunham's Sports
Madison, WI
01.1995 - 09.2000
Education
Bachelor of Science - Geography/Retail
UW
General Studies
Cudahy High School
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Skills
- Mathematical Calculation and Reasoning
- Budget Control
- Assignment Delegation
- Customer Service Management
- Originality and Creativity
- Team Leadership
- Employee Motivation
- Multitasking and Prioritization
- Data Analysis
- Payroll Administration and Timekeeping
Certification
- Certified Workforce Management District Trainer; HomeGoods
- Regional Representative for Workforce Management (Kronos); HomeGoods
- CDP (Coordinator Development Program) Trainer Region 6; HomeGoods
- Store Operations Representative (Assist) Region 6; HomeGoods
- Store Matter Expert of Kronos, TJX Rewards MasterCard, Service Desk, Processing, Merchandising; HomeGoods
Timeline
Store Manager
HomeGoods
05.2019 - Current
Store Manager
TJ Maxx
07.2014 - 05.2019
Assistant Store Manager
TJ Maxx
10.2008 - 07.2014
Assistant Store Manager
Gander Mountain
09.2000 - 08.2008
Assistant Store Manager
Dunham's Sports
01.1995 - 09.2000
Bachelor of Science - Geography/Retail
UW
General Studies
Cudahy High School
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Bad Leonfeldon
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