Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Boyette

Palm Coast,FL

Summary

Experienced Logistics, Sales and Account Management professional with proven success at exceeding individual and team sales goals. Ability to connect with customers over a multitude of marketing platforms. Proven telephone skills with a customer orientated approach that establishes both trust and confidence within the company sales objectives.

Overview

20
20
years of professional experience

Work History

Senior Dispatcher - Weekend Lead

Titan Fuels
07.2021 - 03.2025
  • Lead Weekend Dispatcher for all 650 account holders in the nation. Experience in both maintaining existing client accounts through the daily sale of aviation fuel as well as up-selling during special events. Making sure customers needs were met on a daily basis regarding fuel consumption and assisting in the purchase of new products and services.
  • Coordinated logistics for multi-route fuel deliveries, optimizing driver schedules for efficiency.
  • Supervised daily dispatch operations, ensuring timely delivery of fuel products to clients.
  • Developed shipping schedules to align with Account holder timelines, enhancing operational flow.
  • Trained new staff on logistics protocols and best practices, fostering team competence and confidence.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Built long-term relationships due to prompt and courteous service.
  • Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.

New Account Manager /Service Dispatcher

SUBURBAN PROPANE LP
07.2019 - 01.2021
  • New Customer Acquisition for both business and home propane use. Upgrades to existing customer base by increasing supply as needed. Continuously exceeded the closing ratio compared to other team members.
  • Developed and maintained strong client relationships to enhance customer satisfaction and retention.
  • Coordinated communication between clients and internal teams to ensure timely resolution of inquiries.
  • Managed contract negotiations, ensuring compliance with company policies and client needs.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Sales Manager

Horticultural Marketing and Printing
  • Sales Manager for six person team that targeted potential clients across the United States and Canada. Set individual and group sales goals. Consistently met and exceeded sales objectives for the company.
  • Developed and executed sales strategies to enhance market penetration and customer engagement.
  • Established strong relationships with horticultural suppliers, improving product availability and customer satisfaction.
  • Led a team of sales representatives, providing coaching and performance feedback to drive results.
  • Coordinated promotional campaigns that increased brand awareness within the horticultural community.
  • Increased sales revenue by developing and implementing effective sales strategies.

Sales and Account Management

Special FX Marketing
  • Sales and Account Management for Direct Mail and Telephony services to a large audience of consumers, including but not limited to car dealerships, pharmacies and small businesses.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Program Manager

DME Holdings
  • Sales for direct mail, telephony services, prospecting lists, etc. for a diverse group of clientele. Promoted to New Product Manager with one year of hiring overseeing the development and sales of new services.
  • Led cross-functional teams to develop and implement program strategies ensuring alignment with organizational goals.
  • Managed project timelines, resources, and budgets to drive successful program delivery and stakeholder satisfaction.
  • Facilitated regular status meetings to communicate progress, address issues, and adjust plans as needed.
  • Analyzed program performance metrics to identify areas for improvement and optimize operational efficiency.
  • Mentored junior team members fostering professional growth and enhancing team capability in program management practices.
  • Collaborated with stakeholders to gather requirements, define scope, and ensure alignment throughout project lifecycle.
  • Implemented risk management strategies to proactively mitigate potential challenges impacting program success.

Education

South Piedmont
Monroe, NC

Business Administration

Daytona State College
Daytona Beach, FL
12-2026

Skills

  • MS Office Suite expertise
  • Telephone Sales professional
  • Logistics and dispatch experience
  • Ability to learn new software programs quickly and easily
  • Able to determine prospects needs and gear those needs toward company objectives
  • Strong work ethic
  • Punctual, professional and personable
  • Ability to meet deadlines
  • Dispatch software
  • Route planning
  • Advanced communication
  • Policy compliance
  • Scheduling expertise
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Verbal and written communication
  • Customer relationship management
  • Account management

Timeline

Senior Dispatcher - Weekend Lead

Titan Fuels
07.2021 - 03.2025

New Account Manager /Service Dispatcher

SUBURBAN PROPANE LP
07.2019 - 01.2021

Sales Manager

Horticultural Marketing and Printing

Sales and Account Management

Special FX Marketing

Program Manager

DME Holdings

South Piedmont

Business Administration

Daytona State College

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Kathy Boyette