Kathy Brogan

Rural Mail Carrier

United States Postal Service

10.2008 - Current

Sorted mail according to order of address appearance for easy access in field.
Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
Signed and received mail with signature requirements upon delivery and loading.
Maintained records on customers with mail forwarding and change of address requests.
Followed safety protocols and regulations while driving, upholding professional service reputation.
Handled accurate cash payments for postage and incurred fees.
Resolved complaints calmly and professionally to maintain customer satisfaction.
Secured and properly stored packages for delivery to eliminate damage risks.
Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
Organized mail ahead of delivery runs for correct routing.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Communicated customer complaints, requests, and feedback to company management for swift resolution.

Bundle Hauler

The Daily Progress

06.2003 - 09.2008

Used GPS to plan and follow efficient hauling routes, making logical adjustments to avoid delays.
Complied with safety standards to safeguard cargo and protect company assets.
Transported Type cargo on routes of up to Number miles.
Represented company using professional demeanor in interactions.
Completed Number hauling route assignments per week.

Cook/cashier/shift Manager and Assistant Manager

Virginia Oil Company

10.1993 - 05.2003

Maintained well-stocked stations with supplies and spices for maximum productivity.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Prepared food items in compliance with recipes and portioning control guidelines.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Communicated closely with servers to fully understand special orders for customers.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Developed relationships with local suppliers to obtain freshest ingredients available.
Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Maintained food safety and sanitation standards.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Kept kitchen clean and organized by performing daily maintenance tasks.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Managed kitchen budget for supplies and labor hours, consistently meeting targets.
Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Prepared and served various food items in fast-paced Type environment.
Followed strict standards for food handling and safety, minimizing risks to customers.
Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Measured and mixed ingredients according to precise recipes for best results.
Coordinated checklists to keep kitchen clean, stocked and sanitary.
Suggested actionable improvements to streamline training procedures.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Trained and supervised cooking staff to expertly meet daily needs.
Monitored food quality and presentation to maintain high standards.
Managed opening and closing shift kitchen tasks.
Restocked and organized merchandise in front lanes.
Welcomed customers and helped determine their needs.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Addressed customer needs and made product recommendations to increase sales.
Worked closely with shift manager to solve problems and handle customer concerns.
Helped customers complete purchases, locate items, and join reward programs.
Answered questions about store policies and addressed customer concerns.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Built relationships with customers to encourage repeat business.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Set up new sales displays each week with fresh merchandise.
Responded promptly to requests for assistance, spills and customer inquiries.
Handled cash with high accuracy and took care to check bills for fraud.
Operated cash register to record transactions accurately and efficiently.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Performed cash, card and check transactions to complete customer purchases.
Processed refunds and exchanges in accordance with company policy.
Maintained current knowledge of store promotions and highlighted sales to customers.
Learned duties for various positions and provided backup at key times.
Trained and mentored new employees to maximize team performance.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Kept employees operating productively and working on task to meet business and customer needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.

Summary

Overview

Work History

Rural Mail Carrier

Bundle Hauler

Cook/cashier/shift Manager and Assistant Manager

Education

High School -

Skills

Timeline

Rural Mail Carrier

Bundle Hauler

Cook/cashier/shift Manager and Assistant Manager

High School -

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