KATHY BROWN
Commerce,GA
Summary
I am an awesome team player and leader, with the ability to multi task. I have great customer service to ensure my patients that they will have nothing but exceptional customer service. In addition, the reassuring of a calm and laid-back office, and procedure setting,and awesome phone etiquette. I am very computer savvy, prompt when it comes to my job, and all that I do.
Overview
10
10
years of professional experience
Work History
Medical Assistant, Front Desk
Maysville Family Practice
Maysville, GA
03.2023 - Current
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Answered phones promptly and directed calls appropriately.
- Processed referrals for specialist care when requested by physicians or patients.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Ordered office supplies as needed to maintain inventory levels.
- Greeted and checked in patients, updating patient information in computer system.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments and collected co-payments as required.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Checked patients in and out for appointments and collected co-payments.
Front Desk Receptionist
Alpharetta Comprehensive Dentistry
Alpharetta, GA
03.2022 - 12.2022
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Ordered office supplies as needed to maintain inventory levels.
Treatment Coordinator, Front Desk Receptionist
DR.BOSWELL
Lawrenceville, Georgia
05.2014 - 08.2021
- Maintained responsibility for supply ordering
- Resolved any issues related to payment discrepancies or denials in a timely manner.
- Scheduled and registered patients, verifying their identification, insurance information, and completing all necessary insurance documentation.
- Maintained consistent and reliable cash management system by performing daily reconciliations
- Increased efficiency of AR processes and ensured completion of all checks and balances on a daily basis.
- Overseen coding process to achieve punctual payment.
- Informed and educated staff and patients about treatment procedures.
- Documented medical history for patients prior to physician evaluation.
- Educated patients on various payment terms, such as Care Credit, insurance, and self-pay.
- Managed check-in and back-office processes to ensure efficient patient flow.
- Ensured patients received all discharge procedures and documents along with post-treatment care.
- Monitored and managed physician productivity reports
- Provided support to physicians, office staff, physician assistants, nurses, and medical assistants.
- Ensured all records and documents were properly organized and accessible in patients' charts prior to appointments.
- Provided feedback to patients, physician assistants, and staff based on telephone messages received.
- Demonstrated expertise in pre-certification, prior authorizations, and denials.
Education
Medical Assistant -
New Horizon Medical
12.2017
High School Diploma -
Jackson County High School
12.2000
Skills
- Medical Billing
- Medical Insurance
- Medical Coding
- DME
- Dental
- Exam Room Preparation
- Patient Care Coordination
- Insurance Verification
- Office Administration
- Appointment Scheduling
- Patient documentation
- Customer Service
Timeline
Medical Assistant, Front Desk
Maysville Family Practice
03.2023 - Current
Front Desk Receptionist
Alpharetta Comprehensive Dentistry
03.2022 - 12.2022
Treatment Coordinator, Front Desk Receptionist
DR.BOSWELL
05.2014 - 08.2021
Medical Assistant -
New Horizon Medical
High School Diploma -
Jackson County High School
Similar Profiles
Amy KindronAmy Kindron
Medical Coding Specialist at Hudson Falls Family Practice/Family Practice Hudson FallsMedical Coding Specialist at Hudson Falls Family Practice/Family Practice Hudson Falls
Kajal PatelKajal Patel
Executive Assistant at Access to the Family and Hope Center Family PracticeExecutive Assistant at Access to the Family and Hope Center Family Practice
Kajal PatelKajal Patel
Administrative Intern at Access to the Family and Hope Center Family PracticeAdministrative Intern at Access to the Family and Hope Center Family Practice
Carly HoldenCarly Holden
Scorekeeper at Jefferson Parks & Recreation DepartmentScorekeeper at Jefferson Parks & Recreation Department
Vickie MillwoodVickie Millwood
Training Specialist at Baker and TaylorTraining Specialist at Baker and Taylor