Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kathy Buchanan

Jonesboro,AR

Summary

Performance-driven Vice President with 24 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

36
36
years of professional experience

Work History

Vice President

Neil Stallings Properties, Inc.
07.1999 - Current
  • Collaborated with management to develop strategic initiatives and long term goals.
  • Identified opportunities to improve business process flows and productivity.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Monitored key business risks and established risk management procedures.

Business Owner

SkyVenture Aviation, Inc.
11.2002 - 05.2012
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins. We were the number 1 Part 141 Flight Training Operation in Arkansas for 10 years.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Mitigated business risks by working closely with staff members and assessing performance.

Marketing Specialist

IBM
05.1992 - 12.1995
  • Met with vendors to assess products, inquire about services and negotiate pricing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Followed up with existing customers to provide additional support and address concerns.
  • Responded to telephone and in-person requests for information.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maximized customer retention by resolving issues quickly.

Regional Administrative Manager

IBM
03.1987 - 04.1992
  • Built excellent employee experience through culture of service and execution of employee assistance programs.
  • Reduced employee turnover through employee development and other retention measures.
  • Organized and updated databases, records and other information resources.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Created reports, presentations and other materials for executive staff.
  • Built and managed processes for tracking and monitoring department performance.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

Bachelor of Arts - Marketing And Management

Mid-America Nazarene University
Olathe, KS

Marketing

IBM Sales School
Atlanta, GA

Real Estate Sales

NEA Real Estate School
Jonesboro, AR

Skills

  • Analytical and Critical Thinker
  • Organizational Structure
  • Management Team Leadership
  • Verbal and Written Communication
  • Budgeting and Forecasting
  • Articulate Communication
  • P&L Responsibility
  • Effective Communicator and Public Speaker
  • Balanced Work Ethic
  • Leadership and People Development
  • Conflict Resolution

Affiliations

Church Board Member

City Youth Board Member

Craighead County Nursing Home Board Member

Jonesboro Unlimited Board Member

Timeline

Business Owner

SkyVenture Aviation, Inc.
11.2002 - 05.2012

Vice President

Neil Stallings Properties, Inc.
07.1999 - Current

Marketing Specialist

IBM
05.1992 - 12.1995

Regional Administrative Manager

IBM
03.1987 - 04.1992

Bachelor of Arts - Marketing And Management

Mid-America Nazarene University

Marketing

IBM Sales School

Real Estate Sales

NEA Real Estate School

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Kathy Buchanan