Kathy Bumgardner
Fort Wayne,IN
Summary
Dedicated customer manager with a proven track record in relationship management, feedback analysis, and complaint resolution, ensuring high customer satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Customer Manager
Homebound Meals Inc.
Fort Wayne, IN
12.2025 - Current
- Assisted customers with meal selection and dietary preferences.
- Handled customer inquiries via phone and email, ensuring timely and accurate responses.
- Maintained records of customer feedback and preferences to enhance service delivery.
- Collaborated with team members to improve service quality.
- Resolved customer complaints promptly, contributing to overall customer satisfaction.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved escalated customer complaints in a timely manner.
- Ensured compliance with company policies and industry regulations related to customer service standards.
- Created and maintained positive relationships with customers through proactive communication.
- Analyzed customer data and created reports outlining key insights into customer behavior.
Delivery Driver
Shipt
Fort Wayne, Indiana
10.2023 - 12.2025
- Delivered groceries and household items to customers' doorsteps efficiently.
- Utilized GPS to navigate local routes, ensuring punctual deliveries and customer satisfaction.
- Updated customers on delivery status and accommodated special requests to enhance satisfaction.
- Loaded and unloaded items carefully to prevent damage during transit.
- Followed safety protocols during loading, driving, and unloading procedures.
- Tracked and documented deliveries and customer interactions to ensure accuracy and accountability.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Customer Manager
Homebound Meals
Fort Wayne, Indiana
09.2021 - 07.2023
- Guided customers in meal selection based on dietary preferences to enhance satisfaction.
- Coordinated meal delivery schedules with drivers and kitchen staff.
- Handled customer inquiries via phone and email to provide timely support and resolve issues.
- Maintained accurate records of customer feedback and preferences.
- Updated customer profiles in the database regularly for accuracy.
- Provided support in resolving customer complaints promptly and effectively.
- Delivered exceptional customer service that contributed to high levels of customer satisfaction.
Trainer IT Support
Lincoln Financial Group
Fort Wayne, Indiana
07.2008 - 02.2021
- Onboarded and trained top talent to ensure readiness for key positions.
- Designed and implemented training programs to enhance diverse employee skill sets.
- Provided technical support for hardware and software issues across departments.
- Assisted customers with inquiries and resolved issues promptly.
- Managed multiple customer requests while ensuring satisfaction.
- Conducted follow-up calls to ensure service resolution success.
- Resolved customer issues with knowledgeable and friendly service, contributing to high satisfaction rates.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Skills
- Customer relationship management
- Customer service and support
- Feedback analysis and resolution
- Team collaboration
- Database management
Timeline
Customer Manager
Homebound Meals Inc.
12.2025 - Current
Delivery Driver
Shipt
10.2023 - 12.2025
Customer Manager
Homebound Meals
09.2021 - 07.2023
Trainer IT Support
Lincoln Financial Group
07.2008 - 02.2021