Kathy Burdette
Pipestem,WV
Summary
Adaptable and enterprising manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
57
57
years of professional experience
Work History
Manager
Applebees
Lewisburg, WV
09.2016 - 09.2022
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
General Manager
Applebees
Bluefield, VA
09.2013 - 09.2016
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Manager
Applebees
Princeton, WV
09.1997 - 09.2013
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
Server
Pipestem Resort State Park
Pipestem, WV
04.1986 - 08.2010
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Cashier
Cracker Barrel
Princeton , WV
04.1990 - 09.1997
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Business Administration
Concord University
Athens, WV05.1993
Skills
- Database Interface and Query Software
- Quality Assurance
- Customer Service
- Safe Food Handling
- Monitoring Food Preparation
- Food Safety and Sanitation
- Team Leadership
- Disciplinary Action
- Anticipating Problems
- Inventory Management
- Performance Monitoring
- Staff Supervision
Timeline
Manager
Applebees
09.2016 - 09.2022
General Manager
Applebees
09.2013 - 09.2016
Manager
Applebees
09.1997 - 09.2013
Cashier
Cracker Barrel
04.1990 - 09.1997
Server
Pipestem Resort State Park
04.1986 - 08.2010
Bachelor of Arts - Business Administration
Concord University
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