Summary
Overview
Work History
Education
Skills
Certification
References
Awards
Accomplishments
Timeline
Generic

Kathy Calfy

Owasso,OK

Summary

Hello, my name is Kathy Calfy. I am a Focused professional with experience in customer service, scheduling, and documentation. Frequently praised as efficient by peers. Aiming to leverage my abilities to successfully fill the role at your company. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Personable, dedicated, and a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager 2 Bistro at Bailey

Sodexo @ Bailey Medical Center
Owasso, OK
07.2025 - Current
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Maintained accurate records of employee attendance, payroll, and vacation requests.
  • Ensured compliance with industry regulations and internal policies.
  • Resolved employee conflicts by providing guidance on company procedures.
  • Managed vendor relationships to ensure timely delivery of goods and services.
  • Managed inventory levels to fulfill demand while minimizing waste.
  • Delegated tasks to staff, establishing priorities and goals.
  • Remained composed in stressful situations to effectively diffuse tensions.
  • Scheduled interviews and conducted reference checks for potential candidates prior to hiring.
  • Recruited and trained new employees to fulfill job requirements effectively.

Supervisor of Bailey Bistro

Sodexo @ Bailey Medical Center
Owasso, OK
07.2023 - Current
  • Supervised daily operations, ensuring compliance with company policies.
  • Trained and mentored new staff on operational procedures and safety protocols.
  • Coordinated workflow schedules to maximize team productivity.
  • Resolved conflicts and addressed employee concerns, promoting a positive work environment.
  • Implemented process improvements, enhancing operational efficiency.
  • Handled customer complaints promptly, ensuring high levels of satisfaction.
  • Maintained accurate records of employee performance, attendance, and disciplinary actions.
  • Managed staff scheduling to guarantee adequate coverage during peak periods.

Patient Access Specialist

Bailey Medical Center
Owasso, Oklahoma
03.2020 - Current
  • Set performance goals for staff, ensuring teams consistently met crucial deadlines.
  • Delegated tasks aligning with individual strengths to optimize team productivity.
  • Coordinated employee schedules and approved shift changes based on availability.
  • Trained new employees on company policies, procedures, and work ethics.
  • Implemented effective team-building initiatives, enhancing employee retention.
  • Resolved conflicts within teams and across departments to maintain harmony.
  • Informed employees of policy updates, encouraging compliance.
  • Assisted managers in recruiting by conducting candidate interviews.

PBX/ER Patient Access

Bailey Medical Center
Owasso, Oklahoma
03.2020 - Current
  • Anticipated patient anxieties while providing thorough responses to inquiries.
  • Obtained and updated personal and financial information to preserve patient accounts.
  • Secured signatures for financial responsibility and treatment procedures from patients or guardians.
  • Maintained confidentiality of personal and financial information to protect patient rights.
  • Delivered exceptional customer service to patients and families, enhancing overall experience.
  • Registered patients by accurately collecting necessary financial and demographic information.
  • Executed daily duties with accuracy and efficiency, ensuring operational effectiveness.
  • Resolved issues promptly to promote high levels of customer satisfaction.

Patient Access Supervisor

Bailey Medical Center
Owasso, Oklahoma
01.2021 - 07.2023
  • Trained new employees on company policies, procedures, and work ethics.
  • Identified areas of weakness in training to enhance employee progress.
  • Coordinated employee schedules based on availability and approved shift changes.
  • Motivated staff to achieve highest professional potential.
  • Resolved patient inquiries and access-related issues efficiently.
  • Supervised patient access department to ensure excellent customer service and accurate registration.
  • Participated in weekly management meetings to strategize improving patient satisfaction scores.
  • Processed insurance verifications to confirm coverage of services.

Business Operator/Owner

Nutrition Spark
Owasso, Oklahoma
11.2018 - 03.2020
  • Defined strategic plans to align business operations with objectives.
  • Managed daily operations for customer service, inventory, and marketing activities.
  • Oversaw timely scheduling of deliveries with service vendors and suppliers.
  • Resolved customer complaints efficiently to enhance satisfaction and loyalty.
  • Engaged with suppliers to negotiate favorable terms and ensure ingredient quality.
  • Trained staff on food safety protocols and operational best practices.
  • Ensured compliance with safety regulations set by local agencies.
  • Directed payroll processing, accounts management, and taxation compliance.

Customer Service Supervisor

Gardner Denver
Oklahoma, OK
04.2016 - 11.2018
  • Maintained accurate records of production runs, materials used, and defective parts for quality assurance.
  • Managed customer accounts and fostered strong customer relationships.
  • Resolved customer complaints and escalated disputes efficiently while preserving positive relationships.
  • Trained staff on customer interaction protocols and company policies to enhance service quality.
  • Answered phone calls and addressed inquiries to improve customer satisfaction ratings.
  • Supervised customer service staff to ensure delivery of exceptional service.
  • Implemented strategies to effectively resolve customer concerns in a timely manner.

Patient Lobby Supervisor

Oklahoma Surgical
Oklahoma
04.2015 - 04.2016
  • Managed department personnel by hiring, terminating and providing feedback to personnel.
  • Directed and monitored facility's performance improvement activities.
  • Supervised quality of patient care and safety in alignment with regulatory agencies.
  • Documented complaints by listening to patient and patient family concerns.
  • Served as mentor and trainer to new hospital employees by educating staff on policies, procedures and job-specific software.

Registration ER Triage

Hillcrest South
Oklahoma
11.2013 - 04.2015
  • Transmitted information and documents to customers via computer or mail services.
  • Created patient charts by entering demographics, medical histories, and insurance data.
  • Addressed patient inquiries about admittance, treatment, and billing procedures.
  • Utilized medical terminology knowledge to assist patients with forms and billing.
  • Reviewed admission packets for treatment consent and documentation accuracy.
  • Collaborated with billing department to verify insurance and billing details.
  • Directed callers to appropriate departments using effective telephone communication.

Education

Basic - Basics

University of Texas El Paso
El Paso, Texas
01.1991

Business - Business

International Business School
El Paso, Texas
01.1990

Business Management - Business Management

Tulsa Community College
Tulsa, Oklahoma

Skills

  • Customer Satisfaction
  • Employee training
  • Performance monitoring
  • Conflict resolution
  • Staff scheduling
  • Inventory management
  • Team leadership
  • Documentation and reporting
  • Coaching and mentoring
  • Data entry accuracy
  • Communication skills

Certification

  • Certified Revenue Cycle Representative
  • Notary Public

References

  • Joy, Oliva, Manager, Joy.oliva@baileymedicalcenter.com, (918) 260-1852, Bailey Medical Center, Manager, Bailey Medical Center - Manager
  • Natalie, Thompson, Patient Access Representative, Nataliebtrinka@gmail.com, (918) 906-5216, Ensemble Health Partners, Co Worker, Patient Access Representative, Ensemble Health Partners - Co Worker
  • Michele, Strode, Patient Access, Michelynn_Mccaig@yahoo.com, (918) 381-1301, St Francis Cancer Center, Friend Of 40 Years, Patient Access , St Francis Cancer Center - Friend Of 40 Years

Awards

Difference Maker- awarded twice, Power of ONE

Accomplishments

  • Difference Maker - awarded twice
  • Power of ONE
  • CARES Award

Timeline

Manager 2 Bistro at Bailey

Sodexo @ Bailey Medical Center
07.2025 - Current

Supervisor of Bailey Bistro

Sodexo @ Bailey Medical Center
07.2023 - Current

Patient Access Supervisor

Bailey Medical Center
01.2021 - 07.2023

Patient Access Specialist

Bailey Medical Center
03.2020 - Current

PBX/ER Patient Access

Bailey Medical Center
03.2020 - Current

Business Operator/Owner

Nutrition Spark
11.2018 - 03.2020

Customer Service Supervisor

Gardner Denver
04.2016 - 11.2018

Patient Lobby Supervisor

Oklahoma Surgical
04.2015 - 04.2016

Registration ER Triage

Hillcrest South
11.2013 - 04.2015

Basic - Basics

University of Texas El Paso

Business - Business

International Business School

Business Management - Business Management

Tulsa Community College

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