Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Kathy Canfield

Kathy Canfield

Elkins,WV

Summary

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. HR/ Hiring Manager, I would like to take this opportunity of introducing myself as a potentially new staff member. I’m a team player in many areas. I work harder to achieve my goals at hand. I have 7 years managing experience, so I know what it takes to do your best and what you would expect from me. I work well with co-workers and with the public. I have been in the public eye the last 5 years working with fundraisers, promotions for the business, hosting private and public events and generally being involved with the business. Some of my skill sets would be, good communication, Micros POS system, Power point, Word Processor, Social Media advertising, scheduling, inventory, billing and some other minor skills. I’m a quick learner and follow directions easily. I do have some OCD issues so being organized is a must and taking notes I feel is helpful. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

16
16
years of professional experience

Work History

Catering Coordinator

Davis & Elkins College
03.2023 - Current
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
  • Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
  • Coordinated contracts, plating guides and team training manuals.
  • Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.

Operations Manager

Davis & Elkins College
11.2022 - 03.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.

Administrative Assistant

Davis & Elkins College
08.2021 - 10.2022
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed strategies to streamline and improve office procedures.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Evening Shift Supervisor

Davis & Elkins College
08.2020 - 08.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

General Manager

Vintage Restaurant and Wine Bar
04.2014 - 02.2023
  • I started out as a server and my job details was customer service in all areas
  • After almost 2 years I moved up to Shift Manager and started supervising my own shifts
  • Within 6 months another position opened as Front of House manager, which I applied for
  • I became FOH Manager at Vintage and my job details are scheduling, end of day paper work, event planning, bartending, hosting, serving, managing kitchen during shifts and anything that would pertain to the day to day operations of the restaurant
  • I was promoted to General Manager due to the owner stepping down to take another job outside Vintage
  • I covered many task at hand to run a restaurant on a daily bases.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Health Care Aide

Care
10.2011 - 10.2013
  • I worked in the homes of the elderly
  • I cleaned houses, drove them to appointments, bathed them or just sat and chatted with them if that’s what they wanted.

Shift Manager

Taco Bell
08.2007 - 08.2008
  • My duties was to manage shifts and any paper work that needed to be done
  • I also places truck orders, detailed invoices and scheduling.

Education

GED - General Studies

Elkins High School, Elkins High School Randolph County Vocational Center

Skills

  • Training and development
  • Quick learner
  • File/records maintenance
  • Operations management
  • Microsoft Office
  • Excel in Event planning
  • Invoice Processing
  • Calendar Management
  • Appointment Scheduling
  • Office Administration

Timeline

Catering Coordinator

Davis & Elkins College
03.2023 - Current

Operations Manager

Davis & Elkins College
11.2022 - 03.2023

Administrative Assistant

Davis & Elkins College
08.2021 - 10.2022

Evening Shift Supervisor

Davis & Elkins College
08.2020 - 08.2021

General Manager

Vintage Restaurant and Wine Bar
04.2014 - 02.2023

Health Care Aide

Care
10.2011 - 10.2013

Shift Manager

Taco Bell
08.2007 - 08.2008

GED - General Studies

Elkins High School, Elkins High School Randolph County Vocational Center
Kathy Canfield