Kathy Carothers
Marietta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Service position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Bakery Clerk
Publix
01.2022 - Current
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
Food and Beverage Attendant
Drury Inn & Suites
05.2021 - 12.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Customer Service Representative
Sertec
08.2020 - 05.2021
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Cashier
Ed Voyles Chrysler Dodge Jeep Ram
04.2018 - 03.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Business Management
Shorter University
Marietta12-1996
High School Diploma -
Mother McAuley High Schoole
Chicago, IL05.1981
Skills
- Customer service interaction in person/remote
- Customer satisfaction, establish & maintain new customer retention
- Punctual and reliable, worked scheduled shifts & last minute schedule changes
- Available to work flexible schedules
Timeline
Bakery Clerk
Publix
01.2022 - Current
Food and Beverage Attendant
Drury Inn & Suites
05.2021 - 12.2021
Customer Service Representative
Sertec
08.2020 - 05.2021
Customer Service Cashier
Ed Voyles Chrysler Dodge Jeep Ram
04.2018 - 03.2020
High School Diploma -
Mother McAuley High Schoole
Business Management
Shorter University
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