Kathy Carpenter
Midland,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Sr Process Improvement Specialist
Professional Benefit Administrators
08.2022 - Current
- Reduce operational costs with identification and elimination of redundant tasks and inefficient processes
- Automated process to save 8 days of work per month.
- Negotiated vendor fee from $81k down to $5k
- Implement 3-5 PPO network set-ups per year.
- Enhance communication between programming and business to improve internal reporting.
- Implement automation tools where appropriate, freeing up valuable employee time spent on low-value tasks.
- Develop and maintain reporting dashboard for executive visibility of key business metrics.
- Improve process efficiency by identifying bottlenecks and implementing strategic solutions.
- Manage project timelines effectively, ensuring timely completion of critical process improvements without sacrificing quality or scope.
- Enhanced business performance by providing ongoing training, support, and guidance on best practices in process improvement.
Training Manager
Professional Benefit Administrators
08.2018 - 08.2022
- Identified need for Training Manager during transition to new claim system.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established culture of continuous learning, promoting professional development opportunities for all employees across organization.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Claims Acquisition Manager
Professional Benefit Administrators
12.2016 - 08.2018
- Monitored industry trends, staying informed on PPO developments and offerings.
- Collaborated with internal stakeholders to determine best practices of overall claim workflow based on company goals and objectives.
- Mentored Supervisor into Manager role.
Member Services Manager
Professional Benefit Administrators
05.2015 - 12.2016
- Managed team of staff members, providing coaching and professional development opportunities, resulting in overall improvement in performance metrics.
- Improved member satisfaction by addressing concerns and providing timely resolutions.
- Collaborated with other departments to improve workflow and process between each area.
- Enhanced communication among team members, which resulted in increased efficiency and productivity.
- Mentored Supervisor into Manager role.
Claims Acquisition Manager
Professional Benefit Administrators
05.2005 - 05.2015
- Built this cross-functional department, blending together 5 separate teams into 1 cohesive team.
- Streamlined workflows and procedures.
- Cross-trained staff for coverage and skill building.
- Mastered PPO workflow and analysis needs.
- Mentored Supervisor into Manager role.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZSkills
- Strategic Planning
- Complex Problem-Solving
- Dedicated to Customer
- Working Together
- Workflow Optimization
- Initiative
- Verbal and written communication
- Positive Energy
- Staff Development
- Accountability
Timeline
Sr Process Improvement Specialist
Professional Benefit Administrators
08.2022 - Current
Training Manager
Professional Benefit Administrators
08.2018 - 08.2022
Claims Acquisition Manager
Professional Benefit Administrators
12.2016 - 08.2018
Member Services Manager
Professional Benefit Administrators
05.2015 - 12.2016
Claims Acquisition Manager
Professional Benefit Administrators
05.2005 - 05.2015
Bachelor of Science - Business Management
University of Phoenix
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