Detail-oriented team player with strong detailed and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Customer service experience dealing with complainants who filed dental complaints.
Overview
34
34
years of professional experience
Work History
Investigator/Enforcement Officer
Ohio State Dental Board
07.1995 - 10.2018
Customer Service for those filing complaints.
Documented findings and prepared detailed reports.
Carefully documented statements, observations, and evidentiary materials.
Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
Conducted thorough face-to-face interviews with dentists, complainants, and document investigative findings.
Collaborated with federal agencies on investigations.
Testified in evidentiary proceedings.
Developed the Infection Control Procedure manual.
Delivered educational classes on Infection Control to Dentists, Hygienists and Dental Assistants.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Placed fillings after the teeth were prepared by the DDS.