Overview
Work History
Education
Skills
Timeline
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KATHY CASTRO

Three Rivers,MI

Overview

9
9
years of professional experience

Work History

CSR

CARELINC
07.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

STORE MANAGER

CASH STORE
07.2017 - 02.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Supervised guests at front counter, answering questions regarding products.

ASSISTANT MANAGER

DOLLAR GENERAL
06.2014 - 06.2017
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

GED -

Sturgis High School
Sturgis, MI

Skills

  • Active Listening
  • Customer Relations
  • Customer Service
  • Prioritization
  • Calm and Professional Under Pressure
  • Multitasking and organization

Timeline

CSR

CARELINC
07.2022 - Current

STORE MANAGER

CASH STORE
07.2017 - 02.2022

ASSISTANT MANAGER

DOLLAR GENERAL
06.2014 - 06.2017

GED -

Sturgis High School

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