Kathy Chappell
Farmington,AR
Summary
Diligent and experienced medical transcriptionist with 44 years of experience in medical offices, private practices, and clinics. Proficient in ICD 9 coding, medical billing, and EMR data entry. Skilled in collections, insurance filing, and medical records management. Proven ability to lead and train transcriptionists, with a strong background in medical terminology and coding.
Overview
47
47
years of professional experience
Work History
Lead Infant Teacher
Pugs and Kisses Daycare and Preschool
Fayetteville, AR
01.2023 - Current
- Provided individualized care and attention to each infant in the classroom.
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
- Maintained accurate records of children's attendance, progress, and health concerns.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Prepared educational materials and resources that support curriculum objectives.
- Participated in workshops, trainings and conferences to improve educational skills.
- Maintained tidy, clean and safe environments for children.
- Encouraged children's curiosity and exploration through interactive learning activities.
- Sanitized toys, equipment, supplies and surfaces regularly.
- Engaged in continuous professional development to stay current with early childhood education practices.
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Engaged in conversations with infants to encourage language development.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Engaged with children on individual basis to build positive, trusting relationships.
Lead Medical Transcriptionist
Highlands Oncology Group
Springdale, AR
06.1997 - 09.2020
- Transcribed visit notes, correspondence, procedures for Medical and Radiation Oncology
- Transcribed Imaging Reports for Medical Oncology
- EMR Data Entry Medical and Radiation Oncology
- Research and create Missing Dictation Lists for all Doctors
- Worked one year in Clinic
- Worked from home 22 years
- Hired and trained several Transcriptionists over 23 years
Coder/Abstractor
Washington Regional Medical Center
Fayetteville, AR
05.1986 - 06.1997
- Coded outpatient charts
- Researched documentation of Inpatient charts and added diagnoses codes for reimbursement, including DRG’s
- Worked with Physician Liaison for advice and approval of diagnoses
- Set up times at Physician’s Entrance to get signatures to release charts for reimbursement
- While working as a coder for several years I worked prn at Washington Regional in Coding and worked full time for the doctors for one year
- Receptionist
- Made patient appointments
- Answered phones
- Phone call reminders to patients for appointments
- Phone calls for collections
- Attended a Collections seminar
- Took in payments
- Reconciled payment sheets and cash drawer for deposits
Receptionist
Dr. William Harrison and Dr. Elizabeth Woods
Fayetteville, AR
12.1986 - 12.1987
- Scheduled and confirmed appointments.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Various Roles
Washington Regional Medical Center
Fayetteville, AR
08.1981 - 05.1986
- Admission clerk
- Took patient information and worked with bed control for admitting patients
- Cashier
- Took patient payments and answered patient questions about hospital bills or found insurance clerk to help them
- Posted payments to computer
- Took in Dietary money for the day
- Reconciled cash drawer with payments and Dietary money at end of day for deposit
- Insurance clerk
- Filed BCBS and Commercial insurances
- Follow-up
- Turned over charts to Collections for bad debt
- Reference Lab
- Worked with Dr. Crook to set up billing for Reference Lab patients
- Filed Insurance
- Worked with self-pay patients
- Phone calls for collections
- Posted payments
- Follow-ups
Various Roles
Walmart
01.1978 - 12.1981
- Cashier
- Floor associate in several departments
- Service desk associate
- Cashier supervisor
Education
High School -
Fayetteville High School
Fayetteville, AR12.1980
Harding University
Searcy, ARSkills
- Insurance filing
- Outlook
- Data Entry
- Proofing
- ICD 9 coding
- EMR
- Medical Terminology
- Cashier
- Collections
- Transcription
- MS Word
- Some Excel
Timeline
Lead Infant Teacher
Pugs and Kisses Daycare and Preschool
01.2023 - Current
Lead Medical Transcriptionist
Highlands Oncology Group
06.1997 - 09.2020
Receptionist
Dr. William Harrison and Dr. Elizabeth Woods
12.1986 - 12.1987
Coder/Abstractor
Washington Regional Medical Center
05.1986 - 06.1997
Various Roles
Washington Regional Medical Center
08.1981 - 05.1986
Various Roles
Walmart
01.1978 - 12.1981
High School -
Fayetteville High School
Harding University