Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathy Chapple

Tutwiler,MS

Summary

Dedicated Life Insurance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Life Insurance Agent

American Income Life
Jackson , MS
2021.09 - Current
  • Provided coverage option information to assist clients in protecting assets.
  • Exceeded corporate quotas for monthly policy sales.
  • Maintained high standards of customer service by building relationships with clients.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Promoted products and services using upselling and other sales strategies.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Finalized sales and collected necessary deposits.
  • Conducted annual reviews of existing policies to update information.

Customer Service Representative

Conduent
Webb , MS
2017.08 - 2021.06
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled over 150 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Correctional Officer II

Mississippi State Penitentiary
Parchman , MS
2012.11 - 2015.03
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Booked new inmates into facility and processed inmates for release.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Conducted routine and emergency head counts.

Supervisor

Church's Chicken
Clarksdale , MS
2010.04 - 2012.01
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Interviewed, hired and trained new employees for production positions.
  • Set overall vision and provided team leadership.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Maintained compliance with company policies, objectives and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.

Education

High School Diploma -

West Tallahatchie High School
Webb, MS
05.2009

Skills

  • Security
  • Computer Skills
  • Time Management
  • Surveillance
  • Law Enforcement
  • Cash Handling
  • Caregiving
  • Nursing
  • Conflict Management
  • Typing
  • Intelligence Experience
  • Information Security
  • Certifications and Licenses
  • First Aid Certification
  • CPR Certification
  • Critical Thinking
  • Insurance Policy Sales
  • Records Maintenance
  • Policyholder Communication
  • Document Control
  • Administrative Functions
  • CRM Software
  • Premium Calculations
  • Client Interviews
  • Verbal and Written Communication
  • HIPAA Compliance
  • Medicare Compliance

Certification

First Aid Certification CPR Certification

Timeline

Life Insurance Agent

American Income Life
2021.09 - Current

Customer Service Representative

Conduent
2017.08 - 2021.06

Correctional Officer II

Mississippi State Penitentiary
2012.11 - 2015.03

Supervisor

Church's Chicken
2010.04 - 2012.01

High School Diploma -

West Tallahatchie High School
First Aid Certification CPR Certification
Kathy Chapple