Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Christian

Summary

Dynamic and detail-oriented professional with strong organization and time management skills, honed as a Unit Clerk at Clinch Valley Medical Center. Proven ability to enhance client relations and maintain accurate data entry while ensuring HIPAA compliance. Committed to delivering exceptional customer service and fostering positive interactions in fast-paced environments.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

5
5
years of professional experience

Work History

Receptionist

Clinch Valley Physicians
05.2023 - 04.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Unit Clerk

Clinch Valley Medical Center
12.2021 - 05.2023
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Prepared admissions charts and scanned records.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.

Cashier

Lowes Home Improvement
01.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Southwest Virginia Community College
Pounding Mill, VA

No Degree - CNA

Southwest Virginia Community College
Pounding Mill
01-2021

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Scheduling appointments
  • Scheduling
  • File management

Timeline

Receptionist

Clinch Valley Physicians
05.2023 - 04.2025

Unit Clerk

Clinch Valley Medical Center
12.2021 - 05.2023

Cashier

Lowes Home Improvement
01.2020 - 05.2021

High School Diploma -

Southwest Virginia Community College

No Degree - CNA

Southwest Virginia Community College
Kathy Christian