Kathy Ciaschini
Barre,MA
Summary
Certified Pharmacy Technician with extensive experience in pharmacy, recognized for enhancing patient care through accurate medication processing and friendly customer service. Proven ability to optimize inventory management and streamline workflow, achieving a reduction in wait times while ensuring compliance with regulatory standards. Committed to delivering exceptional service and improving health outcomes.
Pharmacy Technician with over 40 years of experience and success in working within fast-paced Type pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records.
Overview
31
31
years of professional experience
Work History
Certified Pharmacy Technician
Westminster pharmacy
08.2025 - Current
- Executed accurate and efficient processing of medication orders to guarantee timely delivery.
- Oversaw inventory management to maintain optimal stock levels of medications and supplies.
- Conducted medication therapy reviews to enhance patient adherence and health outcomes.
- Managed inventory levels, ensuring proper stock of medications and supplies for pharmacy operations.
- Implemented quality control measures to maintain compliance with regulatory standards and improve accuracy.
- Optimized workflow processes to reduce wait times and enhance overall service delivery within the pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Certified Pharmacy Technician
Athol/Chair City Pharmacy
06.2018 - 05.2025
- Managed prescription dispensing process, ensuring accuracy and compliance with regulations.
- Trained and mentored junior pharmacy technicians on operational procedures and safety standards.
- Oversaw inventory management, optimizing stock levels to prevent shortages or overages.
- Implemented workflow improvements, enhancing efficiency in medication preparation and distribution.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Collaborated with pharmacists to verify prescriptions and ensure patient safety protocols were followed.
- Maintained accurate records of medications dispensed and assisted in audits for regulatory compliance.
- Utilized pharmacy management software to streamline operations and improve data accuracy in records.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Certified Pharmacy Technician
Worcester Family Pharmacy
06.2010 - 06.2018
- Managed prescription dispensing process, ensuring accuracy and compliance with regulations.
- Oversaw inventory management, optimizing stock levels to prevent shortages or overages.
- Implemented workflow improvements, enhancing efficiency in medication preparation and distribution.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Collaborated with pharmacists to verify prescriptions and ensure patient safety protocols were followed.
- Maintained accurate records of medications dispensed and assisted in audits for regulatory compliance.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Certified Pharmacy Technician
CVS Pharmacy
07.1995 - 06.2010
- Managed prescription dispensing process, ensuring accuracy and compliance with regulations.
- Trained and mentored junior pharmacy technicians on operational procedures and safety standards.
- Oversaw inventory management, optimizing stock levels to prevent shortages or overages.
- Implemented workflow improvements, enhancing efficiency in medication preparation and distribution.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Education
Associate of Science - Business Accountancy
Mt Wachusett Community College
Gardner, MA05.1981
Skills
Accurate Medication processing and filling
Attention to detail
Friendly customer service
Filling multi dose packaging of meds
Timeline
Certified Pharmacy Technician
Westminster pharmacy
08.2025 - Current
Certified Pharmacy Technician
Athol/Chair City Pharmacy
06.2018 - 05.2025
Certified Pharmacy Technician
Worcester Family Pharmacy
06.2010 - 06.2018
Certified Pharmacy Technician
CVS Pharmacy
07.1995 - 06.2010
Associate of Science - Business Accountancy
Mt Wachusett Community College