Kathleen Clendenon

Veterinary Receptionist

Sparta Road Vet Clinic

04.1993 - Current

Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Entered data from pet records and office visits into computer system.
Maintained current and accurate medical records for patients.
Organized paperwork such as charts and reports for office and patient needs.
Triaged incoming patients to determine treatment needs and urgency of care.
Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Answered owner animal health questions and advised on best care practices.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Printed prescription requests and queries in compliance with practice protocol.
Helped patients complete necessary medical forms and documentation.
Invoiced patients accurately in line with charging guidelines.
Transcribed phone messages and relayed to appropriate personnel.
Supported office staff and operational requirements with administrative tasks.
Completed patient referrals to other medical specialists.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Adhered to strict HIPAA guidelines to protect patient privacy.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Obtained payments from patients and scanned identification and insurance cards.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Placed new supply orders, managed inventory and restocked clerical spaces.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Assisted with medical coding and billing tasks.
Managed office bookkeeping with insurance billing and patient payments.
Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

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