Kathy Cobbs
Brookings,OR
Summary
Dynamic professional with extensive experience in customer service and guest relations at Honey Bear By the Sea RV Resort. Proven ability to resolve issues effectively and enhance guest satisfaction. Skilled in cash handling and reservation systems, consistently delivering exceptional service and fostering positive experiences for all guests.
Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
2026
2026
years of professional experience
Work History
Front Desk Agent
Honey Bear By the Sea RV Resort
07.2024 - 09.2025
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Coordinated reservations using property management software to optimize occupancy rates.
- Assisted in maintaining cleanliness and organization of front desk area for optimal guest experience.
- Processed payments and managed cash transactions accurately at front desk operations.
- Handled guest complaints with professionalism, ensuring resolution satisfaction levels remained high.
- Trained new staff on front desk procedures and customer service protocols effectively.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Medical Assistant
St Mary's Kamiah Clinic
2020 - 2023
- Assisted healthcare providers with patient examinations and procedures, ensuring a smooth workflow.
- Managed patient records using electronic health record systems, maintaining data accuracy and confidentiality.
- Scheduled appointments and coordinated patient follow-ups, enhancing office efficiency and patient satisfaction.
- Administered medications and vaccinations under supervision, adhering to safety protocols and best practices.
- Conducted preliminary assessments including vital signs and medical histories, supporting accurate diagnosis.
- Educated patients on treatment plans and preventive care measures, fostering informed healthcare decisions.
- Collaborated with multidisciplinary teams to optimize patient care delivery and resolve issues promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Home Care Certified Nursing Assistant
Family Homecare
2019 - 2020
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records and documentation in compliance with healthcare regulations.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Implemented infection control protocols to enhance patient health outcomes.
- Responded promptly to patient needs, improving overall satisfaction with care services.
- Facilitated communication between patients, families, and healthcare providers for effective care coordination.
Teller
Cottonwood Community Credit Union
2018 - 2019
- Processed daily transactions accurately and efficiently, ensuring high customer satisfaction.
- Managed cash drawer operations, maintaining balanced accounts and minimizing discrepancies.
- Assisted customers with inquiries, providing prompt and knowledgeable service to enhance their banking experience.
- Implemented new procedures for transaction processing, improving workflow efficiency and reducing wait times.
- Resolved customer issues effectively, demonstrating strong problem-solving skills and attention to detail.
- Conducted regular audits of cash handling processes, ensuring compliance with regulatory standards and internal policies.
Education
High School Diploma -
Mt. Auburn High School
Mt. Auburn Illinois05-1979
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Credit and cash payments
- Guest relations
- Oral and written communications
- Guest accommodations
- Reservation systems
Timeline
Front Desk Agent
Honey Bear By the Sea RV Resort
07.2024 - 09.2025
Medical Assistant
St Mary's Kamiah Clinic
2020 - 2023
Home Care Certified Nursing Assistant
Family Homecare
2019 - 2020
Teller
Cottonwood Community Credit Union
2018 - 2019
High School Diploma -
Mt. Auburn High School
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