Kathy Coe
Brandon,FL
Summary
Accomplished Franchise Owner at Steak N Shake, adept in operations management and fostering franchise relations, significantly enhancing employee retention and business profitability. Demonstrated expertise in brand compliance and strategic problem-solving, ensuring customer satisfaction and loyalty. Skilled in mentoring and leadership, driving team performance and operational excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Franchise Owner
Steak N Shake
03.2021 - 05.2024
- Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Managed day-to-day business operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
General Manager
SteaknShake
07.2020 - 03.2021
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Applied Science - Paralegal Studies
Tampa College
Tampa, FL06.1993
Skills
- Operations Management
- Brand Compliance
- Franchise Relations
- Small business operations
Timeline
Franchise Owner
Steak N Shake
03.2021 - 05.2024
General Manager
SteaknShake
07.2020 - 03.2021
Associate of Applied Science - Paralegal Studies
Tampa College
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