Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kathy Cohen

Port St Lucie

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

27
27
years of professional experience

Work History

Senior Store Manager

Mattress Firm
10.2020 - Current
  • Optimized staffing schedules to ensure adequate coverage during peak hours.
  • Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
  • Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
  • Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
  • Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
  • Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
  • Initiated community outreach programs to foster positive relationships with local organizations, ultimately increasing brand visibility and generating goodwill among potential customers.
  • Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
  • Maintained quality through training and coaching during daily activities.
  • Conducted regular financial analyses to identify areas of improvement and make data-driven decisions for future growth.
  • Planned and assigned workload by delegating tasks and directing team members.

Area Manager

Mattress Firm
06.2017 - 10.2020
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Store Manager

Mattress Firm
05.2013 - 06.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Completed point of sale opening and closing procedures.

Manager on Duty

Mattress Firm
11.2012 - 05.2013
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.

Server Trainer

Duffy's Sports Grill
12.2006 - 10.2012
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.

Sales Associate

Mattress Barn
09.1998 - 02.2007
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

Brick Memorial High School
Brick,NJ
06-1993

Skills

  • Store operations
  • Policies and procedures implementation
  • Staff management
  • Inventory control
  • Employee scheduling
  • Sales analysis
  • Teamwork and collaboration
  • Customer service
  • Reliability
  • Staff training/development
  • Team building
  • Inventory tracking and management

Accomplishments

  • District Trainer 2023-2025
  • Store Manager of the year 2023
  • Sleep Squad Elite 2024-2025
  • Manage Apollo Store
  • L.A. Mentor


Timeline

Senior Store Manager

Mattress Firm
10.2020 - Current

Area Manager

Mattress Firm
06.2017 - 10.2020

Store Manager

Mattress Firm
05.2013 - 06.2017

Manager on Duty

Mattress Firm
11.2012 - 05.2013

Server Trainer

Duffy's Sports Grill
12.2006 - 10.2012

Sales Associate

Mattress Barn
09.1998 - 02.2007

High School Diploma -

Brick Memorial High School

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