Kathy Coons
Peru,IL
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Receptionist
Illinois Valley Oral Surgeons
Peru, IL
10.1998 - Current
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Certificate in Dental Assisting - Dental Assisting
IVCC
Oglesby05-1987
Skills
- Scheduling
- Phone etiquette
- Mail handling
- Bookkeeping
- Time management
Certification
- Anesthesia assistant course for oral surgery office.
References
References available upon request.
Timeline
Receptionist
Illinois Valley Oral Surgeons
10.1998 - Current
Certificate in Dental Assisting - Dental Assisting
IVCC
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